OPERATIONS EXECUTIVEExtensive experience of production and delivery processes of Tangibles (plastics, bills, statements, checkbooks, mailings, etc.), Back Office, Ombudsman, Call Center, Chargeback, Financial Settlements , Account Reconciliation and Operational Control in large companies such as Itaú Unibanco, Citibank, IBI Bank, Orbitall and Pão de Açucar.Skills and Competencies• Wide experience in major operational sectors, with a deep knowledge of processes and demonstrated leadership skills of large teams; • Extensive experience in the design and redesign of processes, business automation projects, innovation and indicator deployment, achieving significant cost reductions and quality improvements; • Highly successful track record in large projects, especially system migrations and cost reduction initiatives; • Experienced in mergers, acquisitions and start-up operations; • Extensive experience in contracting services and supplies, including bidding, supplier qualification, negotiation and management of contracts and payments, as well as defining and managing SLAs;• Cash flow projections and financial settlement;• Outstanding success with establishing and control operational budgets;• Membership of top management committees and participation in strategic planning;• Experienced in the treatment of consumer rights processes, including Procon (Consumer Defense Agency), civil suits and consumer complaints websites (Reclame Aqui, Consumidor.gov, etc.);• Advanced user of Vision Plus Platform and deep knowledge of credit card operational processes;• Good interpersonal skills, with proven abilities in building internal and external strategic partnerships and conflict management.