Co-owner, working on business development within the hotels and through new acquisitions.Internal Growth :Focussing on bringing new business to the hotels, mainly using online channels, as well as improving the guests experience.Coordination with other departments to implement new digital solutions, to improve direct communication, identify guests problems and generate direct bookings.External Growth :Research and audit of new hotels to acquire and manage.Market study of investment opportunities, business plan modelling, renovation planning and strategy.

Opportunity to explore different areas of hotel operations while directing all facets of the business since a family member acquired the hotel. Responsible for defining the business plan and embedding innovative ways of working that are in line with the new strategy.• Portfolio management: Actively explored both domestic and international hotel acquisition and investment opportunities by meeting regularly with brokers and hotel sellers• Leadership: Managed and motivated a large team of 42 employees during a difficult period of change. Ensured minimum disruption to daily operations caused by ownership transition and a new management outlook. Currently handing over to the new director by passing on lessons learnt and completing a smooth transfer of responsibilities• Entrepreneurial: Improved the breakfast service and lunch/dinner menus in order to attract more locals and non-hotel customers to dine at the restaurant. Increased the share of revenue generated through catering• Numerical: Acquired good knowledge of yield management and the relevant software while substituting for a manager during her annual leave• Original thinking: Designed and implemented an online marketing strategy based around social media to target new clientele and enhance customer experience before and after their stay• Technical: Supervised the implementation of a new channel manager. Also in charge of upgrading the PMS (Opera) system and renewing the hotel website

Worked closely with the CEO of this 3D body-modelling start-up to expand their client base and realise their business plan for the second round of investment.• Interpersonal: Developed and maintained new client relationships with different entities (i.e. fashion brands, shopping malls, gyms etc.) through regular meetings and phone calls• Independence: Responsible for running a trial in San Francisco to scan 300 people in 7 days. Also represented the company in the ‘Quantified Self’ conference in the U.S. to present the functionality of the scanner to other start-ups• Problem solving: Took a hands-on approach to address various technical issues with the scanner especially during the trial and testing phase

Assisted the CEO in running a large food company with over 800 employees.• Financial planning: Optimised loan repayment by calculating returns on fixed rate and fluctuating rate• Accounting: Involved in the draft of the 2013 budget (IAS-IFRS, French Gaap)• Management: Overview of board and business meetings, HR management

Part of a team of financial advisors to assist the Head of the Shanghai office in developing new business leads.• Customer Relationship Management: Proactively followed up with clients and their portfolios, analysing their needs in order to provide the best investment/financial advice• Teamwork: Collaborated with 5 other full-time staff in a fast-paced work environment under multiple deadline pressure• Project Management: Responsible for organising large-scale social events to attract potential clients and expand the company’s existing client network

Training