Hugo Graça

Hugo Graça Email and Phone Number

Vodafone TV Service Manager at Celfocus @ Celfocus
lisbon, lisbon, portugal
Hugo Graça's Location
Lisbon, Lisbon, Portugal, Portugal
Hugo Graça's Contact Details

Hugo Graça work email

Hugo Graça personal email

n/a
About Hugo Graça

IT Professional with BSc in computer science with more than 15 years of experience I’ve acquired strong knowledge in Information security, service Management and project implementation, with several certifications like: ITIL V3, ITIL 4, ISO 27001 Lead auditor, ISO 27001 Implementation.Experience in team Management, and project implementation.Team Spirit, Organized and Responsible

Hugo Graça's Current Company Details
Celfocus

Celfocus

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Vodafone TV Service Manager at Celfocus
lisbon, lisbon, portugal
Website:
celfocus.com
Employees:
885
Hugo Graça Work Experience Details
  • Celfocus
    Vodafone Tv Service Manager
    Celfocus Jan 2022 - Present
    Lisbon, Portugal
    View
  • Spms, Epe - Serviços Partilhados Do Ministério Da Saúde
    Project Manager
    Spms, Epe - Serviços Partilhados Do Ministério Da Saúde Jan 2020 - Dec 2021
    View
  • Vodafone
    Service Manager - I&St - It Operations - Vodafone Portugal
    Vodafone Jun 2017 - Jan 2020
    Lisbon Area, Portugal
    GFI Portugal (Vodafone Outsourcing), Lisbon (Portugal) Responsible for the IT Service Level for Vodafone Shops (KPI's)Control Vendor SLA'sVendor Contract analysisProject ManagementRequirements definitions for new products presented in Vodafone Shops, ensure CSD Have the Knowledge to support the solutions and internal usersSPOC between Marketing and Internal IT and Vendors
    View
  • Vodafone
    Csd - 3Rd Line Support Team Leader
    Vodafone Dec 2011 - Jun 2017
    Team Responsible to give technical support to CSD 1st and 2nd Line support, and also to Vodafone end User. this team is also responsible for management of several multimedia solutions implemented in Vodafone Shops such as; Inline (Virtual Queue Management), Multimedia contents.
    View
  • Vodafone
    Reporting, Quality And Improvement Team Leader
    Vodafone Dec 2010 - Dec 2011
    - CSD service Reporting,- Quality improvement,- Change Management Process- Incident Management Process Vodafone CSD Service. GFI Outsourcer
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  • Vodafone
    Software Management At Oit
    Vodafone Nov 2009 - Dec 2010
    Responsible for managing the software within Vodafone PortugalGFI Outsourcer
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  • Vodafone Portugal
    Security Consultant
    Vodafone Portugal Mar 2005 - Nov 2009
    GFI Outsourcer
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  • Gfi Portugal
    Service Coordinator
    Gfi Portugal Jun 2017 - Jan 2020
    Lisbon Area, Portugal
  • Gfi Portugal
    Consultant
    Gfi Portugal Nov 2009 - Jun 2017
  • Gfi Portugal
    Security Consultant
    Gfi Portugal Mar 2005 - Nov 2009

Hugo Graça Skills

Security Iso 27001 Information Security Management Incident Management It Service Management Business Continuity Team Leadership Itil Security Policy It Audit Telecommunications Security Architecture Design Pci Dss Risk Management Requirements Analysis Software Project Management Iso 27001 Lead Auditor Teamwork Cobit Itil V3 Foundations Certified It Security Best Practices Compliance Management Team Management Information Security Sox Compliancy Information Security Awareness It Security Assessments Application Security Assessments Identity Management Bcm Business Requirements Security Incident Response

Hugo Graça Education Details

  • Bsi Global
    Bsi Global
    Bs Iso/Iec 27001:2005 - Information Security Management System Implementation
  • Gfi Portugal
    Gfi Portugal
    Itil V3 - Itil Foundation In It Service Management
  • Bsi Global
    Bsi Global
    Bs Iso/Iec 27001:2005 – Lead Auditor (Irca Accredited)
  • Universidade Independente
    Universidade Independente
    Computer Science
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Frequently Asked Questions about Hugo Graça

What company does Hugo Graça work for?

Hugo Graça works for Celfocus

What is Hugo Graça's role at the current company?

Hugo Graça's current role is Vodafone TV Service Manager at Celfocus.

What is Hugo Graça's email address?

Hugo Graça's email address is hu****@****fone.pt

What schools did Hugo Graça attend?

Hugo Graça attended Bsi Global, Gfi Portugal, Bsi Global, Universidade Independente.

What skills is Hugo Graça known for?

Hugo Graça has skills like Security, Iso 27001, Information Security Management, Incident Management, It Service Management, Business Continuity, Team Leadership, Itil, Security Policy, It Audit, Telecommunications, Security Architecture Design.

Who are Hugo Graça's colleagues?

Hugo Graça's colleagues are Bruno Simões, Jaime Leite Ferreira, André Pinto, Ruben Pereira, Carla Ferreira, Gonçalo Cardoso Campos, Jorge Miguel Pereira.

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