Hugo Hansson Email & Phone Number

Calgary, Alberta Canada

Calgary, Alberta, Canada

Traction on Demand was acquired by Salesforce

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Expanding my Customer Experience while developing financial industry knowledge banking specialist, working with business and personal clients on their financial needs.

Calgary, Alberta, Canada

Work as a Contract Event Producer for various events across Canada and US.

Calgary, Alberta, Canada

A multi-faceted role focusing on Customer Experience, supporting the western Canada sales team as a subject matter expert and, driving sales and customer acquisitions. This included cA multi-faceted role focusing on Customer Experience, supporting the western Canada sales team as a subject matter expert and, driving sales and customer acquisitions. This included continuing from my previous position at the acquired Commonwealth Legal as the lead architect and developer of the division’s… Show more A multi-faceted role focusing on Customer Experience, supporting the western Canada sales team as a subject matter expert and, driving sales and customer acquisitions. This included cA multi-faceted role focusing on Customer Experience, supporting the western Canada sales team as a subject matter expert and, driving sales and customer acquisitions. This included continuing from my previous position at the acquired Commonwealth Legal as the lead architect and developer of the division’s Salesforce ERP.• Led with the lens of incorporating customer experience methodologies to the organization and brand. • Drove the fulfillment and expansion of key client contracts as a trusted advisor, driving retention and growth by increasing Western Canada revenue year over year and consistently exceeding financial targets.• Part of the Executive Management Team that developed yearly strategic plans as well as acting as a consultant to internal teams from sales to production on processes and process automation.• Key contributor to the development of the company strategic plan and driving key initiatives to meet company goals and financial targets. Show less

Calgary, Alberta, Canada

As a natural progression from a role as Professional Services Manager, this role included taking direct responsibility over the management of the Western Canada customer portfolio as regional subject matter expert, software expert, and business development. Also continued as lead architect and developer of the company wide ERP system.• Developed and executed the Western Canada Strategic Plan which resulted in exceeding plan to increase market share and revenue by at least 25% year over… Show more As a natural progression from a role as Professional Services Manager, this role included taking direct responsibility over the management of the Western Canada customer portfolio as regional subject matter expert, software expert, and business development. Also continued as lead architect and developer of the company wide ERP system.• Developed and executed the Western Canada Strategic Plan which resulted in exceeding plan to increase market share and revenue by at least 25% year over year and turning Western Canada sales into a key contributing factor in the overall company success. • Oversaw the architecture and development company-wide operational processes through departmental interviews and creating functional workflows and developed efficient business processes within Salesforce for use by staff and aligned to each area’s specific needs. This resulted in increased productivity and with higher quality which in turn improved customer satisfaction, customer retention and profitability.• Lead architect and developer of CRM / ERP system since 2009 utilizing Salesforce, custom code in Visualforce and other programming models taking the companies operational processes and procedures from a mostly paper-based system to a fully integrated ERP. This included acting as Salesforce staff trainer and subject matter expert.• Established data collection tools producing meaningful metrics used to guide strategic planning. Show less

Calgary, Alberta, Canada

Initially leading a team of Project Managers, this role developed into the Professional Services Manager role supporting the operational team as well as mapping processes and workflows and giving rise to the concept and development of using Salesforce to replace all current processes within the operational team and bridging the gap between the sales team and operations.

Toronto On & Calgary Ab

As Project Management Team Leader, in addition to my role as Senior Project Manager I managed a team of project managers ensuring appropriate resources were in place to effectively service client demands and achieve department goals. I provided training and mentorship to the project management team in the fulfillment of projects as well as manage challenging client conflict situations. I was responsible for preparing and delivering performance evaluations to the team.

Lead Process Lifecycle Committee to clarify / redesign Commonwealth Legal's project-related processes from Sales through Project Delivery phases including ongoing process refinements.Co-manage and maintain internal processes and audit tracking in accordance with ISO 9001, including maintaining ISO Sharepoint website.Designed, developed and maintained an interim project tracking system which included developing and refining processes to streamline project management and production… Show more Lead Process Lifecycle Committee to clarify / redesign Commonwealth Legal's project-related processes from Sales through Project Delivery phases including ongoing process refinements.Co-manage and maintain internal processes and audit tracking in accordance with ISO 9001, including maintaining ISO Sharepoint website.Designed, developed and maintained an interim project tracking system which included developing and refining processes to streamline project management and production processes.Worked as part of a team to implement a permanent ERP system; manage transition of data to new system and co-administrator of the new ERP system. Direct report for two project managers which involves providing primary support and management review processes.Work with management to develop strategic direction for Commonwealth Legal product and project development. Analyze litigation preparedness processes for clients regarding collection and preservation of electronic discovery and paper evidence.Project Manage a portfolio of clients to ensure projects are completed on time, within budget and in accordance with established processes.Provide accurate billing input based upon project expenses, consultations and services.Build and maintain lasting relationships with clients.Strategize with clients on the best approach to collect electronic evidence and manage / cull the available data to a manageable size appropriate to the type of litigation and timelines.Prepare and provide production instructions to operations and monitor and ensure the quality project is delivered on time. Show less

Coach, teach and lead a project management team.Analyze conference business processes for clients and develop functional requirements.Provide leading edge event planning consultation and logistical and technical conference solutions to clients. Project Manage a portfolio of development projects and staff of Project Managers ensuring projects are completed on time, within budget and in accordance with Exposoft's accepted sales business standards. Manage development tasks and… Show more Coach, teach and lead a project management team.Analyze conference business processes for clients and develop functional requirements.Provide leading edge event planning consultation and logistical and technical conference solutions to clients. Project Manage a portfolio of development projects and staff of Project Managers ensuring projects are completed on time, within budget and in accordance with Exposoft's accepted sales business standards. Manage development tasks and timelines between a team of internal developers and external clients to ensure clients requirements are being met and remain within project scope. Ensure that project files and the customer database are maintained in a complete and up-to-date manner, including external and internal post-event reports.Build and maintain lasting relationships with clients.Manage clients' onsite registration, including registration set-up, networking, and logistics for various conferences and trade shows ranging in size from 100 to 10,000+ delegates.Train clients and onsite staff on Exposoft's application and registration processes. Show less

Manage the implementation of HL7 (Health Level 7) interfaces between clients' Hospital Information Systems (HIS) and Camtronics' Cardiology software.Identify and monitor clients' customization requirementsAct as Liaison between technical staff (at client site) and engineering staff and Chair client meetings.Supervise day-to-day operations of a 45-employee office.Coordinate travel plans and monitor travel activity.Develop in-house solutions to streamline administrative and… Show more Manage the implementation of HL7 (Health Level 7) interfaces between clients' Hospital Information Systems (HIS) and Camtronics' Cardiology software.Identify and monitor clients' customization requirementsAct as Liaison between technical staff (at client site) and engineering staff and Chair client meetings.Supervise day-to-day operations of a 45-employee office.Coordinate travel plans and monitor travel activity.Develop in-house solutions to streamline administrative and managerial tasks. Show less

Maintained all operational financial aspects such as financial forecasting, cash flow management, accounts payable/receivable, monitoring and project management.Proposal writing and client management.

Developed and maintained a database driven, web-based marketing tool for MCI WorldCom account teams designed to provide fully customized customer quotes for equipment and services.Responsible for database architecture, implementation and maintenance.Supported an online asset management system utilizing Palm Pilot and barcode technology.Maintained the Year 2000 technical/engineering repository.Responded to enterprise-wide Year 2000 inquiries by analyzing, manipulating and… Show more Developed and maintained a database driven, web-based marketing tool for MCI WorldCom account teams designed to provide fully customized customer quotes for equipment and services.Responsible for database architecture, implementation and maintenance.Supported an online asset management system utilizing Palm Pilot and barcode technology.Maintained the Year 2000 technical/engineering repository.Responded to enterprise-wide Year 2000 inquiries by analyzing, manipulating and compiling data. Reviewed and reported all emerging trends and Year 2000 discrepancies across 1,200 ongoing projects and 500 historical projects.Stewarded a sound continuity plan for relating historical information to MCI WorldCom's compliance program. Led troubleshooting efforts for ongoing database structure changes while maintaining data integrity and communicated data standards and uses to staff members across the company.Headed a four-person team that analyzed, tracked, and verified submitted Year 2000 project information.Resolved database structure issues and ensured that the database met the MCI WorldCom's requirements.Investigated discrepancies and maintained MCI WorldCom's corporate organization charts. Show less

Developed and maintained a database driven, web-based marketing tool for MCI WorldCom account teams designed to provide fully customized customer quotes for equipment and services.Responsible for database architecture, implementation and maintenance.Supported an online asset management system utilizing Palm Pilot and barcode technology.Maintained the Year 2000 technical/engineering repository.Responded to enterprise-wide Year 2000 inquiries by analyzing, manipulating and… Show more Developed and maintained a database driven, web-based marketing tool for MCI WorldCom account teams designed to provide fully customized customer quotes for equipment and services.Responsible for database architecture, implementation and maintenance.Supported an online asset management system utilizing Palm Pilot and barcode technology.Maintained the Year 2000 technical/engineering repository.Responded to enterprise-wide Year 2000 inquiries by analyzing, manipulating and compiling data. Reviewed and reported all emerging trends and Year 2000 discrepancies across 1,200 ongoing projects and 500 historical projects.Stewarded a sound continuity plan for relating historical information to MCI WorldCom's compliance program. Led troubleshooting efforts for ongoing database structure changes while maintaining data integrity and communicated data standards and uses to staff members across the company.Headed a four-person team that analyzed, tracked, and verified submitted Year 2000 project information.Resolved database structure issues and ensured that the database met the MCI WorldCom's requirements.Investigated discrepancies and maintained MCI WorldCom's corporate organization charts. Show less

Research and categorize laboratory chemicals in accordance to OSHA / WHMIS standards

Create, market and sell products related to the pet industry in the Ottawa area and online.

Visual Arts

Understanding visual arts fundamentals with a focus on ceramics and sculpture.

Realtor®, Real Estate

Activities and Societies: Real Estate Council of Alberta Alberta Real Estate Association Central Alberta Realtors Association