Hugo Hansson Email & Phone Number

Calgary, Alberta Canada

Calgary, Alberta, Canada

Traction on Demand was acquired by Salesforce

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Expanding my Customer Experience while developing financial industry knowledge banking specialist, working with business and personal clients on their financial needs.

Calgary, Alberta, Canada

Work as a Contract Event Producer for various events across Canada and US.

Calgary, Alberta, Canada

• A multi-faceted role focusing on Customer Experience, supporting the western Canada sales team as a subject matter expert and, driving sales and customer acquisitions. This included cA multi-faceted role focusing on.
• Led with the lens of incorporating customer experience methodologies to the organization and brand.
• Drove the fulfillment and expansion of key client contracts as a trusted advisor, driving retention and growth by increasing Western Canada revenue year over year and consistently exceeding financial targets.
• Part of the Executive Management Team that developed yearly strategic plans as well as acting as a consultant to internal teams from sales to production on processes and process automation.
• Key contributor to the development of the company strategic plan and driving key initiatives to meet company goals and financial targets. Show less

Calgary, Alberta, Canada

• As a natural progression from a role as Professional Services Manager, this role included taking direct responsibility over the management of the Western Canada customer portfolio as regional subject matter expert.
• Developed and executed the Western Canada Strategic Plan which resulted in exceeding plan to increase market share and revenue by at least 25% year over… Show more As a natural progression from a role as Professional.
• Developed and executed the Western Canada Strategic Plan which resulted in exceeding plan to increase market share and revenue by at least 25% year over year and turning Western Canada sales into a key contributing.
• Oversaw the architecture and development company-wide operational processes through departmental interviews and creating functional workflows and developed efficient business processes within Salesforce for use by.
• Lead architect and developer of CRM / ERP system since 2009 utilizing Salesforce, custom code in Visualforce and other programming models taking the companies operational processes and procedures from a mostly.
• Established data collection tools producing meaningful metrics used to guide strategic planning. Show less

Calgary, Alberta, Canada

Initially leading a team of Project Managers, this role developed into the Professional Services Manager role supporting the operational team as well as mapping processes and workflows and giving rise to the concept and development of using Salesforce to replace all current processes within the operational team and bridging the gap between the sales team.

Toronto ON & Calgary AB

As Project Management Team Leader, in addition to my role as Senior Project Manager I managed a team of project managers ensuring appropriate resources were in place to effectively service client demands and achieve department goals. I provided training and mentorship to the project management team in the fulfillment of projects as well as manage.

Lead Process Lifecycle Committee to clarify / redesign Commonwealth Legal's project-related processes from Sales through Project Delivery phases including ongoing process refinements.Co-manage and maintain internal processes and audit tracking in accordance with ISO 9001, including maintaining ISO Sharepoint website.Designed, developed and maintained an.

Coach, teach and lead a project management team.Analyze conference business processes for clients and develop functional requirements.Provide leading edge event planning consultation and logistical and technical conference solutions to clients. Project Manage a portfolio of development projects and staff of Project Managers ensuring projects are completed.

Manage the implementation of HL7 (Health Level 7) interfaces between clients' Hospital Information Systems (HIS) and Camtronics' Cardiology software.Identify and monitor clients' customization requirementsAct as Liaison between technical staff (at client site) and engineering staff and Chair client meetings.Supervise day-to-day operations of a 45-employee.

Maintained all operational financial aspects such as financial forecasting, cash flow management, accounts payable/receivable, monitoring and project management.Proposal writing and client management.

Developed and maintained a database driven, web-based marketing tool for MCI WorldCom account teams designed to provide fully customized customer quotes for equipment and services.Responsible for database architecture, implementation and maintenance.Supported an online asset management system utilizing Palm Pilot and barcode technology.Maintained the Year.

Developed and maintained a database driven, web-based marketing tool for MCI WorldCom account teams designed to provide fully customized customer quotes for equipment and services.Responsible for database architecture, implementation and maintenance.Supported an online asset management system utilizing Palm Pilot and barcode technology.Maintained the Year.

Research and categorize laboratory chemicals in accordance to OSHA / WHMIS standards

Create, market and sell products related to the pet industry in the Ottawa area and online.

Visual Arts

Understanding visual arts fundamentals with a focus on ceramics and sculpture.

Realtor®, Real Estate

Activities and Societies: Real Estate Council of Alberta Alberta Real Estate Association Central Alberta Realtors Association