Professional with more than 10 years of experience in operational and management areas in the retail sector, banking and financial services, with strong ethical principles, proactive, methodical, high tolerance to frustration and to work under pressure. I seek to be part of strong work teams, developing ideas and implementing innovation projects, seeking efficient and effective improvements. My personal skills and professional background has allowed me, manage several workgroups, that are always oriented to achieve goals and objectives, that improves client´s experience.