Hugo Lynch Email and Phone Number
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Hugo Lynch personal email
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Hugo Lynch is a Directeur adjoint, Gestion de projets TI - Exploitation aéroportuaire at ADM Aéroports de Montréal. He possess expertise in it service management, service delivery, itil, incident management, it management and 41 more skills. Colleagues describe him as "Hugo was one of the best CDM i have worked with. He knew his client very well, good technical skills and always ready to help me even if i was lost when we had to work on high severity incidents. CDS CDM team was the best !", "Always ready to help", and "Hugo is a great Client Manager and handled many clients for CGI with competency.He dint mind going that extra mile to gain client satisfaction .He always supported me resolve critical issues . Abhishek"
Adm Aéroports De Montréal
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Directeur Adjoint , Projets Ti – Exploitation AéroportuaireAdm Aéroports De Montréal Nov 2024 - PresentDorval, Quebec, Ca
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Directeur Des Technologies De L'Information / Director Of Information TechnologyAlice & Smith May 2022 - Nov 2024Montréal, Québec, Ca -
Directeur De Livraison Ti Services Clients - It Service Delivery ManagerFx Innovation May 2020 - May 2022Montréal, Québec, Ca -
Chef Infrastructure Et Opérations TiTrévi Sep 2019 - May 2020Mirabel, Québec, CaResponsable de l'infrastructure TI, des Opérations TI aux Quotidiens et du supports Informatiques pour l'ensembles des employés du Groupe Trévi. -
Directeur - Centre De Contact Et MultimédiaCaisse De Dépôt Et Placement Du Québec (Cdpq) Mar 2018 - Sep 2019Montréal, Québec, Ca -
Chef - Service D'Infrastructure & Intégration Des Solution TiCirque Du Soleil Sep 2017 - Mar 2018Montréal, Québec, Ca- Responsable de l'architecture de solutions infrastructure.- Responsable des fournisseurs de services TI du Cirque du Soleil- Responsable de l'intégration des solution TI.- Responsable de la téléphonie et des services de communication unifié.- Responsable des centre de données mondiaux du Cirque du Soleil.- Responsable des solutions info-nuagique du Cirque du Soleil.- Responsable des environnements Serveurs et telecoms.- Responsable de l'opérationalisation des services TI et du transfert en opération.- Responsable de la gestion de changement- Responsable de la gestion de la capacité et de la performance.- Responsable des équipements d'infrastructures partagés. -
Chef Des Opérations Ti / It Operations ManagerCirque Du Soleil Oct 2015 - Sep 2017Montréal, Québec, Ca- Responsable des services TI en opérations au Cirque du Soleil.- Responsable des infrastructures et Serveurs hébergés et infonuagiques.- Responsable de l'équipe de Troussage ( Packaging, Normalisation, Déploiement) - Responsable des TI en tournées (Chapiteau et Aréna).- Responsables des fournisseurs infrastructure- Responsable de la gestion des problèmes- Responsable des architectes de solutions et Architectes Intégrateurs Infrastructure.
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Chef Support Technique / Technical Support ManagerCirque Du Soleil Jan 2014 - Oct 2015Montréal, Québec, Ca- Gestionnaire des incidents critiques et majeurs- Gestionnaire du centre d'assistance TI- Responsable d'une équipe de 8 techniciens de niveau 1 et 2- Responsable de la gestion des incidents et des requêtes.- Gestion des changements- Gestion des plan de recouvrements-
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Client Delivery Manager For Cirque Du SoleilCgi Jul 2010 - Jan 2014Montreal, Quebec, Ca- Act as the primary point of contact for day-to-day client service delivery- Responsible for delivery of contracted services to clients of a large account or a group of accounts to ensure that SLAs, as defined in the relevant contracts, are met- Responsible for quality of services, adherence to SLA and profitability of all operations services delivered under the SLA- Ensures that implementations of changes or new initiatives are delivered on time and meet client requirements by maintaining tight control over the project schedule, risks, scope of work and budget- Builds and maintains strong client relationships and participates in client meetings regarding performance to ensure client satisfaction- Ensures that operational teams and subcontractors maintain a clear understanding of the client’s needs and provides day-to-day client advice and support- Promotes the CGI capabilities to clients, identifies sales opportunities to be forwarded to the Sales & Client Deliver Leader and works to achieve contract extension or to win additional business within the account(s -
Service Delivery Manager For Enterprise ServicesCgi Oct 2005 - Jun 2010Montreal, Quebec, Ca- Responsable for the delivery of Enterprise Infrastructure and Applications to all Business Unit.
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Enterprise Is It Operation Support ManagerCgi May 2004 - Nov 2005Montreal, Quebec, CaResponsible of negociation with third party.Relation with Business Unit.Relation with providers (Microsoft, Dell, HP, McAfee, Bell).
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Situation ManagerCgi Jul 2002 - Apr 2004Montreal, Quebec, Ca
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Incident ManagerCgi Jan 2001 - Jun 2002Montreal, Quebec, CaManage high impact situation and restore infrastructure to operation standards
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Senior Helpdesk AgentCgi Dec 1999 - Dec 2000Montreal, Quebec, Ca
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Helpdesk AgentCgi Oct 1997 - Nov 1999Montreal, Quebec, CaSupport Internet tools, Netscape Email, Lotus Notes and IIS (AS400 messsaging system)Working for CGI at the Bell Sygma client location.
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Is It Marketing Technical ConsultantCossette May 1997 - Sep 1997Quebec City, Quebec, CaHelp build and setup realtime internet console in different external festival for some well known communication compagny.
Hugo Lynch Skills
Hugo Lynch Education Details
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University Of OttawaTechnologies De L''Information -
Polytechnique MontréalTechnologies De L''Information
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Collège DeltaNetwork And Security
Frequently Asked Questions about Hugo Lynch
What company does Hugo Lynch work for?
Hugo Lynch works for Adm Aéroports De Montréal
What is Hugo Lynch's role at the current company?
Hugo Lynch's current role is Directeur adjoint, Gestion de projets TI - Exploitation aéroportuaire.
What is Hugo Lynch's email address?
Hugo Lynch's email address is hu****@****cgi.com
What is Hugo Lynch's direct phone number?
Hugo Lynch's direct phone number is +151472*****
What schools did Hugo Lynch attend?
Hugo Lynch attended University Of Ottawa, Polytechnique Montréal, Collège Delta.
What skills is Hugo Lynch known for?
Hugo Lynch has skills like It Service Management, Service Delivery, Itil, Incident Management, It Management, Infrastructure, Technical Support, Disaster Recovery, Enterprise Software, Management Services It, Integration, It Operations.
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