Farfetch Platform Solutions UnitAs the leader of the Service Management team at Farfetch Platform Solutions Unit, I am at the forefront of ensuring the delivery of high-quality services to both internal and external clients. My role involves strategic oversight and hands-on management of ITIL processes, including incident, problem, change, and release management. I am dedicated to upholding compliance with SLAs, KPIs, and industry best practices.Key Achievements:-… Show more Farfetch Platform Solutions UnitAs the leader of the Service Management team at Farfetch Platform Solutions Unit, I am at the forefront of ensuring the delivery of high-quality services to both internal and external clients. My role involves strategic oversight and hands-on management of ITIL processes, including incident, problem, change, and release management. I am dedicated to upholding compliance with SLAs, KPIs, and industry best practices.Key Achievements:- Successfully led the implementation and improvement of ITIL processes, enhancing overall service delivery efficiency.- Effectively managed cross-functional collaboration across diverse business fronts, including Tech, Production, Supply Chain Operations, Marketing, and Analytics.- Proactively engaged with Client partners, addressing and resolving issues while consistently optimizing their business processes.- Led front-end development teams to guarantee the evolution of the platform and Partner websites.Demonstrated proficiency in navigating and integrating various operational aspects to elevate overall efficiency and client satisfaction.In this capacity, I have demonstrated a commitment to excellence in service delivery and a strategic approach to operational optimization, contributing significantly to the overall success of the organization. Show less

Scrum Master/Delivery Agile Coach Focused on the development life cycle of the OMS (order management system) of Worten Tech Team.As a key contributor, I held a pivotal role in optimization management, serving as the Product Owner to ensure seamless coordination between development teams and business stakeholders. Responsible for driving efficiency improvements and aligning development initiatives with business objectives. Successfully facilitated communication and collaboration to… Show more Scrum Master/Delivery Agile Coach Focused on the development life cycle of the OMS (order management system) of Worten Tech Team.As a key contributor, I held a pivotal role in optimization management, serving as the Product Owner to ensure seamless coordination between development teams and business stakeholders. Responsible for driving efficiency improvements and aligning development initiatives with business objectives. Successfully facilitated communication and collaboration to achieve project goals and enhance overall productivity. Show less

Responsible for communication and negotiations with our Clients, focusing both on the delivery side as well as the management of the different requests of stakeholders. Continually identifying market opportunities, planning and executing the end­to­end product development lifecycle, using agile methodologies to define Product visions and break it into smaller and incremental deliverables that add business value.I work closely to development teams, software architects and business… Show more Responsible for communication and negotiations with our Clients, focusing both on the delivery side as well as the management of the different requests of stakeholders. Continually identifying market opportunities, planning and executing the end­to­end product development lifecycle, using agile methodologies to define Product visions and break it into smaller and incremental deliverables that add business value.I work closely to development teams, software architects and business stakeholders to gather requirements, estimates and build a delivery plan.My main role is to provide the business and technical functions needed to successfully achieve what a client expects to receive. Continually engaging on the development and strengthen of relationships with the aim of creating long win to win partnerships. At the bottom is also my responsibility to measure quality standards and KPIs in our service level agreements.Specialties: Insurance and BankingFinancial and Commercial AreaService Management (ITIL)Agile development, Scrum, XP WorkflowProgram managementProject managementBusiness analysis planning & monitoringRequirements elicitationRequirements management & planningSolution assessment & validationRequirements management & communicationLots of experience with CRM and ERP integrations with BI systemsIn Preparation: - ITIL V3 Certification Exam Show less

Responsible for services to clients in the insurance areas. Delivery Manager

Delivery Manager – Service Management

Strategic Consulting, including business plan & sales strategy development software J2EE.

QUATRO Sistemas de Informação S.A., Matosinhos, Matosinhos (Portugal) - Specialized consultant in the commercial area of ERP QUATRO Global Solutions- Lotus Notes Analyst/programmer.- Business intelligence Analyst/Developer- AS400 Analyst/programmer.- QA Tester - AS/400 trainer (Specialized in databases, RPG/400 and SQL400).

SuperNet - Development of architectures to medium-sized projects in Visual Basic and ASP technologies for Web environments (eCommerce). Project maintenance and customer support