Responsible for Performance Management in Procurement, where KPI monitoring, risk analysis, and reporting are conducted to ensure regulatory compliance.Additionally, I serve as PM and PO in the development of the Procurement and Supplier Contract Management platform, which is related to the digital transformation process in Strategic Sourcing. I manage all project phases, promote stakeholder engagement, and provide updates.Responsible for designing, developing, and implementing optimizations in Supplier Management processes and new business processes. In order to drive adherence to the process, I provide training and coach, as well as interact with external consultants and system owner to ensure project success.

I held various roles and contributed to several strategic projects. As a Technical Specialist in the Organization and Quality Area, I was part of the Change Management Team.As a PMO, I led cross-departmental projects involving different areas of the bank, playing a role in coordinating, and executing strategic initiatives. Additionally, I conducted diagnostics and studies to support decision-making, identifying efficient solutions to improve business processes.I actively participated in redesigning and optimizing processes, working closely with stakeholders to ensure their effectiveness and successful implementation. I also played a role in defining requirements, ensuring clear communication between all parties involved and overseeing IT measures until completion.As a team member on various projects, including assessments of the Development and Marketing Department and the implementation of new applications, I provided support and contributed to the overall success of the initiatives.My ability to perform multiple roles and make an impact in different areas demonstrates my versatility and commitment to excellence in all my responsibilities.

As a Process Analyst at Banco Espírito Santo, SA / Novo Banco, SA, I provided direct support to the Executive Operations Department, assisting management in various critical areas such as "Client and Account Validation" and "Leasing, Factoring, and Confirming". My role encompassed a range of responsibilities aimed at enhancing operational efficiency and effectiveness.I actively supported management by conducting technical studies, providing insights, and conducting specific analyses within our operational domain. Additionally, I played a key role in suggesting and implementing improvement measures across processes, collaborating closely with the IT team to develop automation and process enhancement solutions.Monitoring the performance of applications supporting our processes and ensuring compliance with internal norms, procedures, and legislation were crucial aspects of my role. I also took on the responsibility of promoting training and awareness among different organizational units within the bank regarding process procedures.Furthermore, I represented the Executive Operations Department in meetings with internal bank bodies and external entities, demonstrating my ability to effectively communicate and represent departmental interests.Throughout my tenure, I contributed to several key projects, including the implementation of workflows for account opening, share management, and various enhancements and expansions within the leasing domain. I also played a vital role in addressing regulatory changes and implementing new applications to mitigate risks and improve operational efficiency.

As Branch Manager at Pai do Vento branch in Cascais, my main responsibilities included team leadership and coordination, overseeing commercial and administrative management, developing, and implementing commercial action plans, monitoring portfolio evolution, conducting economic-financial and credit risk analyses, serving as a member of the local credit committee, supervising operations and flows, and managing functional and logistical aspects of the agency.

As Assistant Manager at the Carnaxide branch, my main responsibilities included commercial and administrative management, implementing commercial action plans, monitoring portfolio evolution, conducting economic-financial and credit risk analyses, serving as a member of the local credit committee, and organizing functional and logistical aspects of the agency.

As a Business and Corporate Account Manager, my main responsibilities included managing and overseeing a portfolio of companies and businesses, acquiring clients, and following up on new business opportunities, conducting economic-financial and credit risk analyses, training teams nationwide, and coordinating the team at the Financial Store in Cascais for the implementation of the Makro/BPI Financial Stores project.