Identification, resolution and derivation of project problems | Implementation of processes and procedures | Troubleshooting and incident resolution | Coordination with different departments | Data analysis and decision making based on them | Generation of results reports in the test environment | Design and execution of test cases based on requirements.

Lead a team of professionals operating geographically spread across the city located in each supermarket to ensure an appropriate connection to the business users to promote effective understanding of the business needs | Implementation of processes and procedures | Coordination with different departments | Management of computer and technological systems | Implementation and configuration of programs and operating systems | Carrying out preventive and corrective maintenance | Management and monitoring of support requests until their resolution

Preparation, control and compliance with the monthly and annual budget | Monitoring and control of the correct follow-up of the defined procedures | Coordination and general supervision of activities and work teams | Definition of the management and performance indicators to be used | Coordination and direction of information technology projects | Training and advice to users in the use of technological tools | Negotiation with suppliers to agree on procurement plans | Coordination of logistics, storage and inventory of purchases made.

Implementation of processes and procedures | Troubleshooting and incident resolution | Management of computer and technological systems | Database and records management | Attention to user problems remotely or in person | Monitoring of service tickets until their resolution | Installing and testing software updates.

Serve as an escalation point for support needs and urgent items | Project Management | User technical support in person and remotely | Collaboration with other professionals to coordinate tasks and times | Preparation of reports on the status of the company's equipment and systems