Senior Training Coordinator - Automotive Sector.
Altair Consultores S.A.
Spain
Main clients included Toyota, Mazda, Renault, Volkswagen and BMW.Coordination of post-sales consulting and technical training programs.Managing team of trainers for different programs and launches.Development and delivery of courses about new technologies for the automotive, commercial argumentation, technical sales and after sales, leadership and management skills, communication and branding.Reponsible for the launches for diverse car segments: Scenic, Modus, Laguna, Clio, Megane, Kangoo, Mazda 2, Mazda 3, Mazda 5, Mazda 6, Mazda CX7, Toyota Prius and Volkswagen Suran. Design and development of process improvement programs for directors and after sales service advisors.Assessment of competences for After Sales Service Advisors. Definition of profiles, competencies and validation of knowledge through structured questionnaires, interviews, critical cases and role playing. Detection of training needs, design methodology of course delivery and development of educational materials.Analysis, monitoring and implementation of Customer Relationship Management (CRM) under Siebel platform.