Hugo Estigarribia Email & Phone Number

Lake Saint Louis, MO, US

Business Owner – APA Franchise (Austin, TX)As the owner of an APA (American Poolplayers Association) franchise, I manage and grow pool leagues across Travis, Williamson, and Bastrop counties. My role involves overseeing league operations, coordinating events, fostering a fun and competitive environment for players of all levels, and building strong.

Waterloo, ON, CA

Global datacenter strategy, planning and design. Management of over 100+ datacenter footprints. Consolidation and migration efforts, maintenance and commissioning/decommissioning. Network Operations Centers (NOC) - responsible for global NOCs, notification, DR, and Critical Situation Management (CRITSIT) Service Management - all service management.

Waterloo, ON, CA

Responsibilities include: Network Operations Center (NOC) - Incident and Problem Management, notifications and escalations, Critical Situation Management (CRITSIT)Automation - Monitoring tools, notification tools, integration of monitoring events, tracking, metrics and client dashboard development. Datacenter Management: Responsible for managing all 70+.

Waterloo, ON, CA

Responsibilities include: Datacenter and Infrastruture Services Responsible for managing all 50+ datacenters globally within our organization. Including co-locations, consolidation efforts, maintenence, rack and stack, etc. Responsible for facility management of two sites in NJ. Telecom ProvisioningResponsible for all Telecom provisioning and line.

Waterloo, ON, CA

• Summary of the primary purpose of this position:
• Effective implementation of end to end Incident/Problem management process globally and companywide.
• Ensure processes are aligned towards achieving committed SLAs and KPIs
• Establish and implement quality procedures globally
• Achieve customer satisfaction within network performance with a goal to maintain 99.99% service availability.
• Build and lead the GEOC team in 3 global regions

Alpharetta, GA, US

ExPat - Working in Sydney, AustraliaLiaise with: Operations Exec Team, Operations Mgrs, Project Mgt Staff, CS ManagersResponsible for Operations in Asia Pacific Incident/Problem Management NOC – Network Operations Centre Change Management ControllerOperations Project Manager ITIL Process SpecialistIT Training

Alpharetta, GA, US

• PM Process Owner. Manage all aspects of the process for the company globally.
• Weekly management review meetings to present status updates on projects and critical problems. Discuss revenue and business impact. Recommend solutions and workarounds. Provide metrics.
• Chair the prioritization of all business critical and revenue impacting problem tickets.
• Weekly meetings to review all problem tickets, manage the lifecycle and conduct post implementation reviews.
• Prepare info-sessions and training seminars company wide on all aspects of the Problem Management process.
• Member of the CAB – Change Approval Board

Alpharetta, GA, US

• Manage critical situations that arise in production environment.
• Responsible for writing post mortem, analyzing problems and prevention of re-occurring incidents.
• Responsible for monitoring all aspects of production systems
• Develop process and policies for Operational environment.
• Manage Operational Training programs
• Schedule 24/7/365 staff for Operational monitoring support

Norcross, GA, US

• Managed the day to day operations, monitoring and problem management for all PGS/Xpedite services
• Liaison between customer service and operations support
• Authored the “Global Escalation Process” documentation which was created to govern the incident management process.
• Provided operational metrics on system availability statistics to executive management
• Developed operational training manuals and conduct training classes.
• Managed post upgrade system testing. Planned and prepared test plans.

Norcross, GA, US

• Managed all business relationships for the Real Time Services from beginning to end. Built the revenue from 4.1 million dollars per year to over 12 million dollars per year.
• Complete installation of systems worldwide (installed systems in over 12 countries) oversaw maintenance of all equipment and systems.
• In charge of monitoring and day to day operational control
• Reported system performance metrics to executive management
• Maintained and managed budget for Real Time Services
• Ran monthly invoicing for customer distribution and coordinated with finance group.

La Hulpe, Wallonia, BE

• Managed the day to day operations and monitoring of three separate systems
• Developed unification process for all systems and incorporated Xpedite business process and best practices.
• Assisted in coordinating the migration of all services to the XDDS environment.
• Reported to remote executive management
• Scheduling and staffing 24/7/365.
• Developed training seminars for operational department

La Hulpe, Wallonia, BE

La Hulpe, Wallonia, BE