Hugo Estigarribia Email & Phone Number

Lake Saint Louis, Mo, Us

Business Owner – APA Franchise (Austin, TX)As the owner of an APA (American Poolplayers Association) franchise, I manage and grow pool leagues across Travis, Williamson, and Bastrop counties. My role involves overseeing league operations, coordinating events, fostering a fun and competitive environment for players of all levels, and building strong community connections. I’m dedicated to providing people with an enjoyable, social, and engaging experience through organized pool leagues.For more information or to join a league, visit www.austin.apaleagues.com.

Waterloo, On, Ca

Global datacenter strategy, planning and design. Management of over 100+ datacenter footprints. Consolidation and migration efforts, maintenance and commissioning/decommissioning. Network Operations Centers (NOC) - responsible for global NOCs, notification, DR, and Critical Situation Management (CRITSIT) Service Management - all service management disciplines including incident, problem, change, release, capacity, SLA, configuration and asset management. Service Design, Strategy, Transition and Operations. ITIL V4. Commercial IT M&A, Compliance/Security and Continual Service Improvement Automation and Tools - Global monitoring, tools notification, selection, maintenance, tracking and development. Metrics and reports. Client Dashboards. Lead and manage Enterprise Managed Services Private Cloud - Plan, Build, and Run of the Opentext EMS single tenant product offerings. Cloud Edition software release pipeline, automation (CI/CD), containerized (K8) deployments, GCP, Azure, AWS and OT Cloud. Including the building of FedRamp, Protected B and IRAP Platforms for secure government product offerings in the cloud. Management of over $50M budget, global staffing responsibility of over 200+ FTEs

Waterloo, On, Ca

Responsibilities include: Network Operations Center (NOC) - Incident and Problem Management, notifications and escalations, Critical Situation Management (CRITSIT)Automation - Monitoring tools, notification tools, integration of monitoring events, tracking, metrics and client dashboard development. Datacenter Management: Responsible for managing all 70+ datacenters globally within our organization. Including co-locations, consolidation efforts, maintenence, rack and stack, etc. Process Management - Responsible for core disiplines - Change Management, Release Management, Configuration Management, Asset Management, License and Version control. Responsible for global service maintenance coordination effortsCapacity and SLA Management: Responsible for all Capacity Management efforts globally, maintaining and reviewing all client SLAs globally. Support and maintenence of these disiplines.

Waterloo, On, Ca

Responsibilities include: Datacenter and Infrastruture Services Responsible for managing all 50+ datacenters globally within our organization. Including co-locations, consolidation efforts, maintenence, rack and stack, etc. Responsible for facility management of two sites in NJ. Telecom ProvisioningResponsible for all Telecom provisioning and line ordering. Including porting, forwarding, toll and toll free provisioning, reporting, etc. Process ManagementResponsible for core disiplines - Change Management, Release Management, Configuration Management, Asset Managment. Responsible for Remedy ITSM - tool and maintenence - implementation and administration. Responsible for all Operations training and documentation. Responsible for all License and Version controlResponsible for global maintenence coordination effortsCapacity and SLA Managment: Responsible for all Capacity Management efforts globallyResponsible for maintaining and reviewing all client SLAs Responsible for support and maintenence of these disiplines.Governance and Compliance - Internal Audits, SOX, SOC, etc. Process standardization, IT financial budget tracking and IT Project management.

Waterloo, On, Ca

Summary of the primary purpose of this position: • Effective implementation of end to end Incident/Problem management process globally and companywide. • Ensure processes are aligned towards achieving committed SLAs and KPIs• Establish and implement quality procedures globally• Achieve customer satisfaction within network performance with a goal to maintain 99.99% service availability. • Build and lead the GEOC team in 3 global regions• Responsible for proper operation of the GEOC 24/7/365. • Report to executive management on a regular basis

Alpharetta, Ga, Us

ExPat - Working in Sydney, AustraliaLiaise with: Operations Exec Team, Operations Mgrs, Project Mgt Staff, CS ManagersResponsible for Operations in Asia Pacific Incident/Problem Management NOC – Network Operations Centre Change Management ControllerOperations Project Manager ITIL Process SpecialistIT Training

Alpharetta, Ga, Us

• PM Process Owner. Manage all aspects of the process for the company globally. • Weekly management review meetings to present status updates on projects and critical problems. Discuss revenue and business impact. Recommend solutions and workarounds. Provide metrics. • Chair the prioritization of all business critical and revenue impacting problem tickets. • Weekly meetings to review all problem tickets, manage the lifecycle and conduct post implementation reviews. • Prepare info-sessions and training seminars company wide on all aspects of the Problem Management process. • Member of the CAB – Change Approval Board• Responsible for complete project life cycles of test system builds and upgrades. • Manage client side UAT systems – including customer setup/support, scheduled maintenance, system availability, and change control. Manage the financial budget for test systems.

Alpharetta, Ga, Us

• Manage critical situations that arise in production environment. • Responsible for writing post mortem, analyzing problems and prevention of re-occurring incidents. • Responsible for monitoring all aspects of production systems • Develop process and policies for Operational environment. • Manage Operational Training programs• Schedule 24/7/365 staff for Operational monitoring support• Responsible for complete project life cycles, including requirements determination, technical planning, scheduling, design, implementation, testing, and post-implementation support within the incident management discipline. • Responsible for production system testing after upgrades and maintenance windows. Involved in the approval process and a member of the CAB committee. • Security Management and environmental management of Data Center• Assisted in management of financial budget for operations department

Norcross, Ga, Us

• Managed the day to day operations, monitoring and problem management for all PGS/Xpedite services• Liaison between customer service and operations support• Authored the “Global Escalation Process” documentation which was created to govern the incident management process.• Provided operational metrics on system availability statistics to executive management• Developed operational training manuals and conduct training classes. • Managed post upgrade system testing. Planned and prepared test plans.• Operational Project Management.• Scheduling 24/7/365 staff for operational monitoring support• Involved in the migration of various systems to the PGS system environment.• Managed the Real Time Service systems for Xpedite. • Business continuity planning and development.• Disaster recovery planning and maintenance • Managed the Data Center environmental controls and secured access.

Norcross, Ga, Us

• Managed all business relationships for the Real Time Services from beginning to end. Built the revenue from 4.1 million dollars per year to over 12 million dollars per year.• Complete installation of systems worldwide (installed systems in over 12 countries) oversaw maintenance of all equipment and systems. • In charge of monitoring and day to day operational control• Reported system performance metrics to executive management • Maintained and managed budget for Real Time Services• Ran monthly invoicing for customer distribution and coordinated with finance group. • Attended various trade shows, seminars, and telecom exhibits.• Maintained customer database and performed sales functions to generate new revenue. • Served as Technical Engineer for all systems.• Actively participated in Y2K planning and testing of all systems.

La Hulpe, Wallonia, Be

• Managed the day to day operations and monitoring of three separate systems• Developed unification process for all systems and incorporated Xpedite business process and best practices.• Assisted in coordinating the migration of all services to the XDDS environment. • Reported to remote executive management • Scheduling and staffing 24/7/365. • Developed training seminars for operational department • Liaison between operations and customer service/technical support. • Responsible for Security controls for Data Center. • Participated in change control meetings and coordinated operational efforts to execute requests. • Problem and Incident management for all systems and services. • On-Call 24/7/365 to manage critical situations and problem management. • Worked with executive management maintain operational budget. • Attended training seminars, trade shows and communications seminars. • Responsible for testing all systems after system upgrades and maintenances.

La Hulpe, Wallonia, Be

La Hulpe, Wallonia, Be