I am an accomplished corporate professional with extensive experience in consulting/advising, customer service, and project management. My career has been defined by a commitment to driving organizational success through strategic insight and operational excellence.In my most recent role as a Project Manager and Consultant/Advisor at Impro.AI, I utilized AI-driven insights to boost performance for over 60 senior managers across various sectors. My work involved advising on project management, business operations, productivity, and leadership. I developed complex AI prompts to enhance customer interactions and offered executive-level consulting on a broad range of skills, including team dynamics and cultural intelligence.As the Director of Customer Success at Impro.AI, I was responsible for overseeing customer launches, managing sales activities, and ensuring robust post-sales support. My leadership led to the successful negotiation of 17 contracts and significant improvements in operational processes. I also played a crucial role in onboarding new consultants and leading international strategy sessions.At NCR, I served as an Account Support Manager where I addressed customer escalations, improved service level agreements, and managed complex accounts. My innovative solutions and process improvements greatly enhanced customer satisfaction.During my tenure at Cisco Systems, I held several positions, including Program Manager, Chief of Staff of Global Procurement, and Contracts Project Manager. I managed significant budgets, spearheaded global initiatives, and achieved notable savings through strategic negotiations. My efforts were instrumental in improving procurement processes and driving overall efficiency.I hold an MBA from Santa Clara University and a Bachelor of Science in Business Administration from California Polytechnic, San Luis Obispo. My credentials include PMP certification, Six Sigma Black Belt, and various IT and project management certifications.I am eager to leverage my extensive experience to contribute to new opportunities and drive organizational growth. Let's connect to explore how my skills and strategic vision can benefit your organization.