Hugo Silverberg-Rajna Email & Phone Number

California, United States

Toronto, Ontario, Canada

Impro’s business intelligence and micro-performance improvement platform leverages Generative-AI and insights from employees at all levels of an organization to help elevate the company’s performance.• Consulted daily with participants to implement strategies and projects across a wide range of industries, functions, and organizational levels. • Provided hyper-personalized guidance using human-centered generative AI and proprietary prompt engineering.• Managed critical projects

• Impro.AI brings together first-class consulting and advising, AI technology, and behavioral science experts to deliver business transformation at scale. Impro’s AI micro-performance enhancement platform empowers leaders to identify, understand, and optimize organizational behavioral patterns to improve productivity resilience and well-being.• Negotiated and signed customer sales contracts• Managed mission-critical projects• Onboarded large organizations

Impro.AI democratizes performance-based consulting by bringing the benefits of 1:1 executive performance advising to employees at all levels of organizations. These benefits include attracting and retaining talent, reskilling and training, and personal development.Traditional consulting is extremely hard to democratize because of the time, cost, and variability. In contrast, all Impro performance consultant/advisors follow a proven methodology, supported by AI and Natural Language Processing. Our advising and consulting services are cost-effective and require just five minutes per day via a text-based app. Micro-adjustments to behavior add up over time to yield significant improvements in productivity, adaptability, and creativity. Impro's technology platform and micro-consultant/advisors enable corporations to develop all of their employees the way they develop their senior executives - through one-on-one personalized mentoring. We offer breakthrough performance insights to individual participants, and help companies to gain insights about organization-wide behaviors that can be amplified/rectified.

San Francisco Bay Area

Crafted artisan terrazzo.

Mountain View, California

•Tests and monitors self-driving technology including new software•Assists in structured and high speed vehicle testing•Participates in mapping and vehicle on-boarding initiatives •Troubleshoots to resolve system issues

Consulted for support strategy for two major customers.•Developed processes and solutions to improve customer satisfaction and service level agreement attainment.•Coordinated and oversaw NPI•Responded to and resolved escalations from the field and call monitoring teams.•Architected solutions to improve the customer-ordering experience.•Increased field training by 40%.•Improved customer SLA (service level agreement) by 30%.

San Jose, Ca

• Managed a $40m international departmental budget to within 1% of forecast.• $720k savings by outsourcing 10 reporting processes. • 299 web pages updated and corrected in Web Presence Audit and Improvement Project.• Created and managed the first comprehensive GPS(Global Procurement Services) Business Continuity Plan.• Increased SPOC(Span of Control) from a subpar 6.00 to 8.43 exceeding the 8.00 goal.

San Jose, Ca

• Managed department budget, communications, personnel, team metrics, employee satisfaction initiatives, business continuity initiatives, and any ad hoc requests for the vice president of global procurement.• Budget analysis• Wrote division wide communications regarding promotions, re-organizations, and process changes.• Coordinated, created, and delivered slide decks for 10 departmental and division level Quarterly Business Reviews.• Project managed the IPP(Indirect Procurement Policy) enabling Cisco to maximize the buying leverage and cost optimization of our overall indirect spend of $6b.

San Jose, Ca

•Implemented a policy that required group in the entire corporation to make purchases through Purchasing which greatly increased our leverage•Collaborated with teams to map out the current and desired state of our organization. Work with initiatives that touch the entire enterprise.

San Jose, Ca

•Wrote the Cisco Contract Management Procedures Manual and Global Repair SOW Template allowing for consistency and time savings.•$2.5m savings achieved in contract renewal with Unisys for field engineering services.•$140k refund from SUN negotiated for over billing.•Consulted in creation of dozens of RFx and created SOWs.

San Jose, Ca

•Expanded field engineering services in Mexico, Guatemala, Honduras, and El Salvador and Europe via IBM, HP, NCR, Unisys, and Orange.•Raised IBM’s Service Delivery Level from 50% to 95%+.•Outsourced 800 low end installations to NCR while achieving customer sat rating of 4.82 out of 5.00.•NPI: Launched worldwide service support plans for new optical 15800, 15200, 15540, IE2100 systems.•Delivered promise of “Service Anywhere” in the U.S. by hiring, training, equipping USNet(third party maintenance provider.)

San Jose, Ca

•Managed the Enterprise (large customer) Customer Service Team.•Achieved productivity goal of $8 million bookings per head per 48 hour

San Jose, Ca

•Designed, tested, and delivered the first Cisco e-commerce tools- “Pricing Agent” and “Status Agent.” •$300 million in incremental revenue by leading cross functional team in Q3 Trade in Program.•Re-engineered order processing flow resulting in 90%+ entered within 24 hours versus previous 70%.•Managed phone abandon rate from 11% to <5% by enhancing Edify Call Handling System.•Developed and taught Cisco7000 configuration class.

Cupertino, Ca

•Liaison between customers and dealers to resolve product and service issues to maintain a positive customer/reseller relationship.•Provided technical support

B.S., Business Administration

Activities and Societies: AEPi Fraternity, Cal Poly Rowing Club

Mba, Business

Belotti Award: Given to top Capstone Course Group. Capstone is the culmination of all work during the program.

Overseas Studies Program, Political Science, General Education

A Holistic Enterprise Architecture Methodology And Tool To Create Business Models

Certificate In Six Sigma (Green Belt)

Pmp #286576: Member In Good Standing, Project Management

Master'S Certificate, Project Management

Certificate In Basic Networking, Networking

Stanford Certified Program Manager (Scpm)

Advanced Driver Training Program

Basic Life Support

Essential Protection Skills Academy