Hugues Lapointe

Hugues Lapointe Email and Phone Number

Director, Global Service Delivery at Lenovo @ Lenovo
peking, beijing, china
Hugues Lapointe's Location
Montreal, Quebec, Canada, Canada
Hugues Lapointe's Contact Details

Hugues Lapointe work email

Hugues Lapointe personal email

About Hugues Lapointe

I'm passionate about leveraging my experience in leading culturally-diverse, international teams to deliver innovative, high-success service experiences to customers, while maintaining a sharp eye on the bottom line.

Hugues Lapointe's Current Company Details
Lenovo

Lenovo

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Director, Global Service Delivery at Lenovo
peking, beijing, china
Website:
lenovo.com
Employees:
38044
Hugues Lapointe Work Experience Details
  • Lenovo
    Director, Global Service Delivery
    Lenovo Oct 2021 - Present
    Montreal, Quebec, Canada
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  • Lenovo
    Director, Ww Electronic Service Delivery - Lenovo International
    Lenovo Jul 2019 - Sep 2021
    Montreal, Canada Area
    Leading a global team responsible for deploying innovative customer self-support and assisted support options, ensuring customer success and satisfaction, while balancing operating costs. Also responsible for day to day operations of social media and user community support.
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  • Lenovo
    Director, North America Service Delivery Operations
    Lenovo Jan 2017 - Jul 2019
    Montreal, Canada Area
    Managed support and repair operations for PC and Tablet products. Responsible for:- Setting and overachieving >$150M/year operating budget.- Maintaining and improving Customer Satisfaction for all support and repair avenues.- Managing outsourced vendor relationships, performance and contract adherence.- Costing warranty upgrade and extension offerings.- Ensuring internal and external audit compliance, including ISO certification.
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  • Lenovo
    Service Operations Manager - Na, Europe, Anz, La And Japan
    Lenovo 2010 - 2016
    Montreal, Canada Area
    Led international team responsible for PC service cost control operations- Established and achieved >$300M annual operating budgets- Put in place global cost modeling and forecasting processes used in product and offerings costing- Ran business management system focused on operational excellence and cross-region best practice sharing- Acted as service cost SME in Medion, CCE and IBM xSeries M&A negotiations
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Hugues Lapointe Skills

Pre Sales Crm Business Alliances Resellers Operations Management Process Improvement Sales Enablement Service Delivery Enterprise Software Sales Management Business Development Vendor Management Demand Generation Six Sigma Cross Functional Team Leadership Product Marketing Computer Hardware Management Virtualization Solution Selling Itil Business Analysis Storage Product Management Cloud Computing Negotiation Partner Management Account Management Strategy Direct Sales Channel Partners Business Process Improvement Sap Program Management New Business Development Pmp Sales Process Team Leadership Supply Chain Management Data Center Salesforce.com Project Management Outsourcing Channel Go To Market Strategy Business Strategy It Service Management Competitive Analysis Sales Operations Business Process

Hugues Lapointe Education Details

Frequently Asked Questions about Hugues Lapointe

What company does Hugues Lapointe work for?

Hugues Lapointe works for Lenovo

What is Hugues Lapointe's role at the current company?

Hugues Lapointe's current role is Director, Global Service Delivery at Lenovo.

What is Hugues Lapointe's email address?

Hugues Lapointe's email address is hu****@****ail.com

What schools did Hugues Lapointe attend?

Hugues Lapointe attended Mcgill University.

What skills is Hugues Lapointe known for?

Hugues Lapointe has skills like Pre Sales, Crm, Business Alliances, Resellers, Operations Management, Process Improvement, Sales Enablement, Service Delivery, Enterprise Software, Sales Management, Business Development, Vendor Management.

Who are Hugues Lapointe's colleagues?

Hugues Lapointe's colleagues are Slavomir Poruban, Junco Qin, 窦克仑, Pei Shan Wu, Soňa Miškovičová, Andrew Muscat, Nilesh Parikh.

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