Director, Global Service Delivery
Current
Oct 2021 - Present
AeroLeads people directory · profile
Hugues Lapointe Email & Phone Number
Director, Global Service Delivery at Lenovo
at
Lenovo
2 work emails found
@lenovo.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Global Service Delivery at Lenovo
Location
Montreal, Quebec, Canada
Company size
Who is Hugues Lapointe? Overview
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Quick answer
Hugues Lapointe is listed as Director, Global Service Delivery at Lenovo at Lenovo, a with 38044 employees, based in Montreal, Quebec, Canada. AeroLeads shows a work email signal at lenovo.com and a matched LinkedIn profile for Hugues Lapointe.
Hugues Lapointe previously worked as Director, Global Service Delivery at Lenovo and Director, WW Electronic Service Delivery - Lenovo International at Lenovo. Hugues Lapointe holds Bachelor Of Engineering (B.Eng.), Chemical from Mcgill University.
Company email context
Email format at Lenovo
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{first_initial}{last}@lenovo.com
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AeroLeads found 2 current-domain work email signals for Hugues Lapointe. Compare company email patterns before reaching out.
Profile bio
About Hugues Lapointe
I'm passionate about leveraging my experience in leading culturally-diverse, international teams to deliver innovative, high-success service experiences to customers, while maintaining a sharp eye on the bottom line.
Listed skills include Pre Sales, Crm, Business Alliances, Resellers, and 46 others.
Current workplace
Hugues Lapointe's current company
Company context helps verify the profile and gives searchers a useful next step.
Lenovo
4 roles · 17 years
Hugues Lapointe work experience
A career timeline built from the work history available for this profile.
Director, Ww Electronic Service Delivery - Lenovo International
Leading a global team responsible for deploying innovative customer self-support and assisted support options, ensuring customer success and satisfaction, while balancing operating costs. Also responsible for day to day operations of social media and user community support.
Jul 2019 - Sep 2021
Director, North America Service Delivery Operations
Managed support and repair operations for PC and Tablet products. Responsible for:- Setting and overachieving >$150M/year operating budget.- Maintaining and improving Customer Satisfaction for all support and repair avenues.- Managing outsourced vendor relationships, performance and contract adherence.- Costing warranty upgrade and extension offerings.- Ensuring internal and external audit compliance, including ISO certification.
Jan 2017 - Jul 2019
Service Operations Manager - Na, Europe, Anz, La And Japan
Led international team responsible for PC service cost control operations- Established and achieved >$300M annual operating budgets- Put in place global cost modeling and forecasting processes used in product and offerings costing- Ran business management system focused on operational excellence and cross-region best practice sharing- Acted as service cost SME in Medion, CCE and IBM xSeries M&A negotiations
2010 - 2016
~6 yrs
Team & coworkers
Colleagues at Lenovo
Other employees you can reach at lenovo.com. View company contacts for 38044 employees →
TY
Tina Yang
Colleague at LenovoShenzhen, Guangdong, China
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JK
Jian Kang
Colleague at LenovoFengtai District, Beijing, China
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DZ
Dorota Zbonkowska
Colleague at LenovoWarsaw, Mazowieckie, Poland
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VG
Vijay Gopal
Colleague at LenovoMclean, Virginia, United States
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DM
Danalatchoumy Moorthy
Colleague at LenovoPuducherry, India
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BD
Bryan Durel
Colleague at LenovoNew York, United States
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AD
Ali Dor
Colleague at LenovoTürkiye, Turkey
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SD
Stefanie Duan
Colleague at LenovoDalian, Liaoning, China
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DD
Duke Du
Colleague at LenovoSan Jose, California, United States
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JG
Jacqueline G.
Colleague at LenovoSingapore
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Tina Yang
Colleague at LenovoShenzhen, Guangdong, China
View →
JK
Jian Kang
Colleague at LenovoFengtai District, Beijing, China
View →
DZ
Dorota Zbonkowska
Colleague at LenovoWarsaw, Mazowieckie, Poland
View →
VG
Vijay Gopal
Colleague at LenovoMclean, Virginia, United States
View →
DM
Danalatchoumy Moorthy
Colleague at LenovoPuducherry, India
View →
BD
Bryan Durel
Colleague at LenovoNew York, United States
View →
AD
Ali Dor
Colleague at LenovoTürkiye, Turkey
View →
SD
Stefanie Duan
Colleague at LenovoDalian, Liaoning, China
View →
DD
Duke Du
Colleague at LenovoSan Jose, California, United States
View →
JG
Jacqueline G.
Colleague at LenovoSingapore
View →
1 education record
Hugues Lapointe education
FAQ
Frequently asked questions about Hugues Lapointe
Quick answers generated from the profile data available on this page.
What company does Hugues Lapointe work for?
Hugues Lapointe works for Lenovo.
What is Hugues Lapointe's role at Lenovo?
Hugues Lapointe is listed as Director, Global Service Delivery at Lenovo at Lenovo.
What is Hugues Lapointe's email address?
AeroLeads has found 2 work email signals at @lenovo.com for Hugues Lapointe at Lenovo.
Where is Hugues Lapointe based?
Hugues Lapointe is based in Montreal, Quebec, Canada while working with Lenovo.
What companies has Hugues Lapointe worked for?
Hugues Lapointe has worked for Lenovo.
Who are Hugues Lapointe's colleagues at Lenovo?
Hugues Lapointe's colleagues at Lenovo include Tina Yang, Jian Kang, Dorota Zbonkowska, Vijay Gopal, and Danalatchoumy Moorthy.
How can I contact Hugues Lapointe?
You can use AeroLeads to view verified contact signals for Hugues Lapointe at Lenovo, including work email, phone, and LinkedIn data when available.
What schools did Hugues Lapointe attend?
Hugues Lapointe holds Bachelor Of Engineering (B.Eng.), Chemical from Mcgill University.
What skills is Hugues Lapointe known for?
Hugues Lapointe is listed with skills including Pre Sales, Crm, Business Alliances, Resellers, Operations Management, Process Improvement, Sales Enablement, and Service Delivery.
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