Hugues Mackay Email & Phone Number

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

• Acts as Incident Commander and Safety Officer on Emergency Scenes
• Develop and coordinate training delivery fire stations within the division
• Coordinates, documents and investigates accidents and injuries
• Leads the Post Incident Analysis process within the assigned district following incidents
• Chairs District training meetings
• Chairs District Board of Officers meetings

Chezzetcook, Nova Scotia (Station 23)

• NFPA 1001 Level I
• Blue Card Incident Commander
• ICS 100 and 200 Certified
• NFPA 472 Hazmat Awareness
• Class 3 Licensed Engineer / Pump Operator
• Air Brakes Endorsement

Halifax Regional Municipality

• Provide a forum for the discussion of issues of interest to the volunteer members of Halifax Regional Fire and Emergency
• Initiate, research, and review policy, implementation of policy, and other matters of interest to the volunteer sector
• Advise the Chief Director of Halifax Regional Fire and Emergency on issues of interest to the volunteer fire service

Halifax, Canada Area

- Lead Supervisor in charge of pyrotechnic displays utilizing consumer and commercial fireworks- Licensed by NRCAN Explosives Regulatory Division- Prepare site assessments, insurance and safety considerations for fireworks shows- Experience shooting from rooftops, bridges, barges and flatbeds- Experience with large shells and nautical effects- Experience.

Chezzetcook, Nova Scotia

- Member of ATV Response Team- Provide fast mechanized response using all terrain vehicles- Provide Search and Rescue in various forms including land and marine searches- Provide medical first responder actions where necessary- Co-ordinate search efforts with RCMP (Police), Department of Natural Resources and Coast Guard- Advanced use of GPS, Radio.

Halifax, Nova Scotia, Canada

Halifax, Canada Area

Halifax, Canada Area

Halifax, Canada Area

• Manage day to day operations of Public Safety Office and coordinate efforts of an interdisciplinary team along with maintaining a close relationship with Legal and Senior Leadership stakeholders
• Own Customer Service which includes technical and non-technical requests for help with our product and solution
• Responsible for Ad Content and Channel Content Moderation along with Global Ad Content Policy definition and enforcement.
• Own Content Moderation of BBM Channels, including management of external vendors.
• Monitor moderation processes performance by creating and monitoring the appropriate reports.
• Monitor Agent performance, to confirm they are applying the content standards.

Halifax, Canada Area

• Own Customer Onboarding Management, Processes and Reporting for BBM Ad Operations.
• Manage Customer Service Improvements that support Onboarding, Campaign Creation and CSAT
• Responsible for Ad Content and Channel Content Moderation along with Global Ad Content Policy definition and enforcement.
• Responsible for customer billing of BBM Ads.
• Own Content Moderation of BBM Channels, including management of external vendors.
• Monitor moderation processes performance by creating and monitoring the appropriate reports.

Halifax, Canada Area

• Own content moderation, including management of external vendors.
• Monitor moderation processes performance by creating and monitoring the appropriate reports.
• Create and maintain processes related to moderation.
• Monitor moderator performance, to confirm they are applying the content standards.
• Create reports and mine data to improve the effectiveness of moderation.
• Make appropriate decisions regarding escalations, and where required route escalations through appropriate legal and organizational channels.

Halifax, Canada Area

• Managed team of specialists to successfully develop and implement a client experience improvement program into a global Technical Support organization of 800 employees.
• Facilitated working sessions with stakeholders, identifying objectives, building requirements, implementation strategies, and influencing change.
• Maintained communication with internal business units, stakeholders, including Executive Leadership Team, allowing all business units to stay up to date and opportunity to provide feedback and clarify expectations.
• Improved customer survey satisfaction scores from below target to exceeding target and gained significant operational improvements by governing and monitoring process adherence and adoption.
• Prepared and presented KPI data that demonstrated how effectively processes were performing, successfully providing value and setting direction for continuous improvement.

Halifax, Canada Area

• Managed team of specialists to successfully develop and implement a client experience improvement program into a global Technical Support organization of 800 employees.
• Facilitated working sessions with stakeholders, identifying objectives, building requirements, implementation strategies, and influencing change.
• Maintained communication with internal business units, stakeholders, including Executive Leadership Team, allowing all business units to stay up to date and opportunity to provide feedback and clarify expectations.
• Improved customer survey satisfaction scores from below target to exceeding target and gained significant operational improvements by governing and monitoring process adherence and adoption.
• Prepared and presented KPI data that demonstrated how effectively processes were performing, successfully providing value and setting direction for continuous improvement.

Halifax, Canada Area

In this position, I lead a team of highly skilled Senior Analysts who worked directly with our development teams to resolve issues for our customers.

Halifax, Canada Area

• Led both local and remote technical support teams
• Led a team of Associates and Analysts that helped on-board and train new employees
• Assisted with the launch and training of Service Deliver Partners in Ontario and South Carolina

Halifax, Canada Area

• Worked as a Desktop Support Associate, Server Support Associate and Server Support Analyst during this ~2 year period where I receive 2 promotions to increasingly technical roles.
• Supported consumers and small to medium business customers with their BlackBerry Smartphones and with the end-to-end BlackBerry Solution
• Supported Microsoft Exchange mail environments and Microsoft SQL databases
• Went on 3-month assignment to help launch, recruit, hire and train staff in BlackBerry's Irving, Texas office

Halifax, Nova Scotia, Canada

The Lake & Shore Community Recreation Society is a non-profit community association formed to oversee the Community Recreation Center and its programs and services within the new Porters Lake Elementary School.As Board Vice-Chair and Corporate Governance Secretary for the Society, I worked with an enthusiastic volunteer group to provide advice, guidance.

Halifax, Canada Area

• Collected, processed and disseminated intelligence
• Identified and analyzed information which was likely to affect military operations, national policies and objectives
• Managed resources in an intelligence unit, section and team
• Operated and managed information technology systems
• Advised on the employment of intelligence collection and surveillance systems
• Provided intelligence support to commanders at the tactical, operational and strategic levels

Halifax, Canada Area

• Supported Canadian Forces missions by providing policing and operational support
• Investigated and reported incidents involving military or criminal offences
• Developed and applied crime prevention measures to protect military communities against criminal acts
• Coordinated tasks related to persons held in custody (including military detainees and prisoners of war)
• Performed other policing duties, such as traffic control, traffic-accident investigation, emergency response, and liaison with Canadian, allied and other foreign police forces

Halifax, Canada Area

• Participate and coordinate with line management regarding the orientation, training, development and retention of high caliber staff
• Coach employees and carries out disciplinary actions, as necessary
• Maintain and submit payroll records and other employee and business information
• Review company and client reports for accuracy and timeliness
• Communicate and coordinate with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure the smooth delivery of services
• Evaluate service quality through regular post inspections