• Operated as primary contact point for distributors and end-users for pre-and post-installation scenarios to provide customized solutions for kitchen and bath furnishings and designs. • Collaborate with End user clients to determine design solutions and create opportunities for sales based on technical knowledge. • Review fixture selection with architects, dealers, and designers to ensure they are specifying the correct product to meet their vision. Manage large hotel and condominium… Show more • Operated as primary contact point for distributors and end-users for pre-and post-installation scenarios to provide customized solutions for kitchen and bath furnishings and designs. • Collaborate with End user clients to determine design solutions and create opportunities for sales based on technical knowledge. • Review fixture selection with architects, dealers, and designers to ensure they are specifying the correct product to meet their vision. Manage large hotel and condominium project orders and timelines that exceeded $1M in revenue. • Utilize CRM software to prospect and foster relationships with a network of Architects/Developers, Contractors, and Wholesalers to establish quality pipeline Business Development channels.• Negotiate and coordinate delivery schedule timelines in correspondence with defined client project timelines. • Communication of KPI’s and status of each project with stakeholders to ensure clear and concise progress is effectively managed. Show less

● Provided technical support for Plumbing Installers and Field Representatives. ● Reviewed and analyzed specifications from projects utilizing AutoCAD to ensure customer specified products matched their installation goals (i.e. ensuring competitor faucets matched the hole-drilling and overflow capabilities). ● Developed and implemented product and installation training guides for in-house employees including Sales Representatives. ● Evaluated and processed all warranty claims… Show more ● Provided technical support for Plumbing Installers and Field Representatives. ● Reviewed and analyzed specifications from projects utilizing AutoCAD to ensure customer specified products matched their installation goals (i.e. ensuring competitor faucets matched the hole-drilling and overflow capabilities). ● Developed and implemented product and installation training guides for in-house employees including Sales Representatives. ● Evaluated and processed all warranty claims that resulted in solutions to product credit or replacement. ● Prepared quality assurance inspections of ceramic products when complaints were registered and tested in compliance with NSF /ANSI (American National Standard Institute) guidelines; products that did not pass inspection were removed from the catalogue and sent to a testing agency to certify compliance. ● Installed showroom and training displays for dealers to be used as a Business Development sales tool. ● Presented all data for IAPMO, UPC, UL, and CSA ensuring products were usable for drinking water, lead free, and in electrical compliance to local inspectors for installation inspections. Show less

• Managed the daily operations of the Residential and Commercial Service, Sales and Call Center departments. • Organized Field Technicians, ensuring appropriate resources were allocated for larger jobs and approved work schedules. • Reviewed/approved invoices and communicated with customers regarding concerns or disputes and worked with the marketing team to forecast sales. • Network with commercial and property asset groups to negotiate contracts for plumbing services.… Show more • Managed the daily operations of the Residential and Commercial Service, Sales and Call Center departments. • Organized Field Technicians, ensuring appropriate resources were allocated for larger jobs and approved work schedules. • Reviewed/approved invoices and communicated with customers regarding concerns or disputes and worked with the marketing team to forecast sales. • Network with commercial and property asset groups to negotiate contracts for plumbing services. • Prepared, analyzed, and submitted up to 15 capital estimates (over $2.5K) weekly for residential and commercial service projects; assisted Plumbers with sales, coaching and mitigating, as necessary. • Motivated the Service and Call Center Department with positive reinforcement; developed incentive plans including bonus promotions, tickets to events, PTO, and new equipment while setting attainable goals to assist with professional and performance development.• Coached Dispatch team in identifying call types and creating a service ticket with proper Technician.• Reviewed call scripts and recorded calls for coaching and improvement opportunity • Developed, implemented, and updated all company price points for services and materials allowing for transparency and the building of trust between the Plumbers and clients. • Executed weekly service and leadership meetings that resulted in positive dialogue collaboration while ensuring the company goals were achieved. Show less