Kayla Hui Hian Email & Phone Number

-Led the analytics team in the development of risk based compliance and property valuation models to support operational and policy work. -Managed the compliance team in detecting and auditing high risk transactions through the use of data.-Spearheaded the review of stamp duty policies to ensure a robust and resilient tax system.

- Led a team to drive transformation with a view of delivering convenient and seamless digital services for taxpayers and staff.- Facilitated Management’s alignment in the Organisation’s strategic direction and ensured that the Organisation’s initiatives are aligned with the overall corporate and Whole of Government direction.- Drove Strategic Workforce Planning to ensure workforce readiness.

- Spearheaded and developed the Organisation’s transformation plan with emphasis in analytics, digitalization and design.- Developed and coordinated strategic plans in consultation with senior management.- Reviewed the Organisation’s data and digital strategy, and charted the implementation plans of key digital initiatives.- Involved in the end-to-end process of a service design project to understand taxpayers’ needs.- Led the Organisation’s re-engineering of business processes with a focus on streamlining and digitalising processes.

- Built, monitored and maintained analytics models for tax compliance and service delivery- Used various analytics techniques such as text mining, social network analysis and visual analytics to uncover unknown patterns, trends and insights- Drove the use of new analytics tools in the Organization. - Charted and planned the Organization’s medium term direction for analytics and the development of an analytics competency roadmap.

- Formulated, reviewed and implemented policies relating to Property Tax, Stamp Duties and Goods and Services Tax (GST). Policies included those that were announced in the Singapore Budget. - Analyzed data and trends in the course of policy formulation and presented to senior management and stakeholders.

Master Of It In Business, Analytics

Bachelor'S Degree, Chemistry And Biological Chemistry, Bachelor Of Science (Honors) , 1St Class Honors

Education record

Exchange Program

Education record