Hui Shi Email and Phone Number

Transforming Escapia’s reporting and analytics in a start-up style environment. Releasing new Flex Performance Insights, Flex Reservation Reports and AI-powered conversational analytics to equip enterprise vacation rental property managers with faster and more accurate data-driven decision making.● Lead the product strategy and feature development for the reporting and analytics suites throughout the entire product cycle including ideation, specification, development, release and iteration. ● Define and prioritize product requirements by aligning with user needs, industry trends, business goals and emerging technologies, positioning new products for anticipated 75% user adoption within the next 6 months.● Collaborate with cross-functional teams including sales, client solutions, UX, marketing, and engineering, along with third-party partners (e.g. Sisense) to deliver advanced analytical and AI-driven applications. Drive the integration of actionable insights into marketing and sales efforts.

Led the development of AI-driven solutions in the large InsurTech and traveler pricing space, resulting in over $30 million in gross profits in pricing optimization and over $4.5 million within the initial starting in insurance products ML, driving significant business growth.● Developed a prioritized machine learning product roadmap for pricing ML and personalized insurance recommendations in InsurTech. Deliver presentations to gain organizational support. ● Lead ML scientists (15) and ML engineers (5) towards delivering business value using agile and scrum methodologies and by balancing tactical and strategic outcomes. Manage experimentations, model algorithms, data pipelines and technical trade-offs. Partner with senior ML leaders on technical vision. ● Effectively aligned with global cross-team stakeholders including business strategy, product, data science, business operations and finance to develop impactful ML algorithms, leading to increased stakeholder satisfaction and engagement. ● Own the success of the product deliveries by managing executions, facilitating monitoring through key performance metrics and identifying opportunities for next iterations.

● Managed the conception to scale progression for Ask Data, a complex AI-powered natural language question and insight generation product, involving 8 teams, ultimately serving a global customer base in 2 years.● Developed a product quality road map and addressed quality gaps in Operational Reports, a mature and high-impact product. This effort led to a 50% reduction in customer support cases from millions of users within a year, significantly improving overall user experience and satisfaction.

● Led the UI development of AI-driven products from v0 to v1, including Einstein Case Classification and Article Recommendation Management, enhancing operational efficiency and accuracy for millions of customer service agents. This contributed to 700% increase in predictions for agent assistance year-over-year.● Received 2 US patents for AI-driven customer case routing using natural language processing, and web component testing, driving innovation in CRM products.

● Led the UI development of enterprise social network and collaboration product, including Chatter Cross-Community Stream Feeds and Chatter Question Publisher, enhancing collaboration among customers and partners. Mentored junior developers through strong leadership. ● Created monitoring dashboards and analyzed data to track customer engagement. Led user experience improvements for Community Feeds and Sales Trials Walkthroughs, enhancing their user-centric focus.

● Defined performance requirements for Bing Mobile and collaborated with 4 teams to achieve a threefold reduction in user latency, enhancing user experience across all mobile platforms.● Managed performance vendor projects for Bing Maps to measure service latency.

● Received 2 US Patents in Availability measurement – assessing system availability under load and fault conditions, and Data slicing in relational databases – creation of a subset of data preserving data relationships.● Conducted data-driven analysis on MSN online payment REST APIs, fraud detection, financial and accounting ETL processes to enhance API performance.