Hui-Ting (Nikki) Hsu Email & Phone Number

Hawthorn, Victoria, Australia

Responsibilities:- Property Management Assistant - Maintenance- Routine Inspection- Entry Condition Report- Exit Inspection- Rent Review- Lease Renewal

Melbourne Cbd, Victoria, Australia

1. Sales Executive Supporta. Generate CMA reports, publish sales online advertisements/OFI, manage & housekeep sales listings (nominations, resale, off-the-plan, house & land)b. Sales filing & paperworkc. General admin responsibilities, eg. Minutes taking, receipting sales receipts2. Channel Relationship Associatea. Liaise with project developers & sub-agentsb. Manage projects stock-list & updates with sub-agents3. Marketinga. Develop marketing materials to be posted on social media (FB, IG, Linkedln, WeChat, MailChimp)b. Marketing materials include sales listings/brochures, commercial listing/brochures, sales social media posts

Melbourne, Victoria, Australia

• Property Management Assistant- Dealing with Maintenance/defects for 800 properties- Draft e-mail templates for common maintenance- Draft procedure for performing maintenance in PropertyMe• Covering Property Manager’s roles when required - Rent Arrears- Rent Reduction Requests- Issue notice to vacate- Process Tenant transfer- VCAT application & document preparation• Sales Assistant- Upload Sales listing online through REX- Upload Open for inspection & send Notices to Tenants- Managing Sales administrative tasks including maintaining Master Sales database- Draft procedures for how to operate REX to manage Sale Listings & Sales Admin Processes

Melbourne, Australia

Property Management & Leasing Assistant

Melbourne, Australia

• Office Administration- Overseeing office administration & facilities including liaising with vendors such as IT services, communication equipment & office maintenance- Planning of company events such as end of financial events & staff training- Preparing agenda & minutes for weekly company-wide & leaders meetings- Enhancing work efficiencies by improving and standardising work practices across the company• Supervise Reception Team- Leading 3 front desk employees & assisting in overall performance of the team- Conducting Key & Bond audit, follow by putting in proper procedures in managing keys & bonds- Enhanced the efficiency in reception workflow by creating new procedures such as fortnightly team meetings, key procedure, excel spreadsheets for monthly bond reconciliation and job rotation between front desk staff- Acting as the communication bridge between the reception team and all other teams in the company to ensure the overall operation efficiency is maximized• HR – Recruitment- Drafting and creating advertisements for recruitment platforms such as SEEK & LinkedIn and liaising with recruiters- Conducting phone & face-to-face interviews with shortlisted candidates- Creating new staff account in CRM, preparing new staff files & equipment for new staff- Drafting new company policies, memo & commission schemes- Write out recruitment procedure - Created a system to consolidate information such as car park, keys and other company properties assigned to staff• PA to the Managing Director- Coordinating internal meetings for the MD- Assisting in MD in other ad-hoc tasks such as booking flights & restaurant, purchasing gifts for VIP guests

Melbourne, Australia

• Processing new NRAS applications & re-assessments• Conducting & reporting Open-for-Inspections & Routine Inspections• Following up & closing outstanding NRAS re-assessment cases within 2 months• Maintaining 80% successful re-assessment rate monthly• Write out procedures for processing new NRAS applications & reassessments• Assisting other teams with drafting new procedures

Melbourne, Australia

• Managing the leasing component of new property portfolios • Conducting defect inspections and ensuring that they are documented and fixed by builders/tradesmen• Advertising new listings on property websites and ensuring that information is updated and accurate. I am also the first point of contact for enquires on those listed properties• Conducting open-for- inspections, communicating with applicants, reviewing all potential applications and processing successful leases.• Following up with administrative matters with local councils, utility & insurance providers and owner corporations on behalf of property owners and new tenants

Singapore

• Handled accounts using SAP (invoices, accounts payable and receivable, bank reconciliation and quarterly GST submissions). I ensured that these were all processed in a timely and accurate manner • Maintained files and documentation thoroughly and accurately in accordance with company policy and accounting practices• Responsible for generating and compiling quarterly financial reports for our finance management team to review and analyse• Supporting the HR department with administrative matters such as filing and office management• Assisting the costing department by checking SAP for variances in inventory and report inaccuracies for reconciliation with our vendors• Conducted training and designed training documentation for new account administrators in Malaysia and Vietnam subsidiaries

Melbourne, Australia

• Assisting 5 property managers in administrative tasks such as preparing tenant packs, updating advertisement on websites

Melbourne, Australia

• Assisted product manager on placing inventory orders with vendors. I would work together to maintain accurate forecasting of stock. Co-ordinated with the logistics department on inbound shipments to the warehouse and dealing with importers and courier companies• Maintained product information on company e-commerce portal, keeping accurate information on over 500 product pages• Worked together with vendors and finance department on finance claims and payments. Our team successfully claimed $1.5million in outstanding credit notes from vendor within 12 months• Liaised with internal sales team on accurate ETAs on delivery dates of products, enabling them to accurately forecast and sell to their client base

Melbourne, Australia

• Provided administrative support to property agencies. Agency clients would redirect their entire daily mail to our site and relevant faxes and emails. I was tasked with sorting mail, scanning documents, processing documents including invoices, applications and correspondence, and posting out owner statements• Accurately verified invoices and correspondence with property managers and vendors before processing • Scanned and archived all documents according for individual agencies with batch numbers and dates on boxes for storage

Melbourne, Australia

• Provide administrative support including data management, filing of official documents, mail checks and book keeping • Assist accountants in preparing GST statements, company and individual tax returns, ABN applications and other administrative tasks• Assist in other general admin tasks and reception duties, handling client enquiries over phone and email

Master Of Practising Accounting, Accounting

Bachelor Of Commerce

Diploma In Travel & Retail Management