- Attracted and retained luxury clients through superior customer service providing customised unique vacations- Expanded the company's portfolio of products by attending global trade shows and managing vendor relationships- Provided training to the team with destination knowledge and to improve customer service- Developed marketing strategies for social media and oversaw the production of in-house magazine

BCG RISE is a 6-month programme to help build relevant and in-demand business thinking and digital skills including:- Python- SQL- Power BI- Statistical Analysis & Regression- Machine Learning Algorithm- Structured Problem Solving- Design Thinking- Agile MethodologyAchievements:- Business Essentials (Top 2 Team): Developed strategic recommendations based on quantitative analysis- Digital Essentials (Top 2 Team): Redesigned patient's experience at… Show more BCG RISE is a 6-month programme to help build relevant and in-demand business thinking and digital skills including:- Python- SQL- Power BI- Statistical Analysis & Regression- Machine Learning Algorithm- Structured Problem Solving- Design Thinking- Agile MethodologyAchievements:- Business Essentials (Top 2 Team): Developed strategic recommendations based on quantitative analysis- Digital Essentials (Top 2 Team): Redesigned patient's experience at GP clinics Show less

- Managed change requests raised by business users and liaised with IT developers for implementation- Introduced process improvement tasks for operations to increase productivity by 300% and automated reports to eliminate manual updates- Created internal team portal using SharePoint for knowledge sharing

- Analysed customer base and Propensity to Purchase Model with SQL, presenting the findings with interactive dashboards- Developed in-depth analysis of VIP's shopping trends and market baskets to support management decisions in revamping the loyalty programme- Collected user requirements and designed management dashboards on SalesForce

- Project Manager for mini-releases on the online store twice weekly including conducting team meetings, bug scrubbing and deployment- Business Analyst - Created the user type and functional matrix by summarising 300-pages of functional specifications