Develop user experience research, service design and innovation frameworks. Run co-creation workshops to facilitate cross-functional communication for problem-solving and design strategy.Specialize in research for China and other developing markets to identify themes that inform and inspire design and product/service development.On the pulse of macro and micro trends that affect consumer behavior and technology adoption in order to propose strategic business focus driven by user-centered design frameworks.Specialties: Emerging markets research, human-centered design methodologies for UX research, service design and innovation, analysis of research data and trends for design themes and guidelines, content writing, planning and scheduling, budgeting, multimedia production.Passion: Social innovation, animal welfare, education for kids.Fluent in written and spoken English, Mandarin and MalayAlso speaks the Hokkien (Fujian) dialectLearning Japanese and very basic French : )
Listed skills include Service Design, Concept Development, Industrial Design, User Experience, and 18 others.