Hulda G Email & Phone Number

United Arab Emirates

Lead flagship technology change initiatives in the Personal and Wholesale Banking verticles of Commercial Bank of Dubai, a leading local bank in the UAE

Hyderabad, Telangana, India

-Responsible for handling overall activities related to the Group Transformation Programme/Project Management Framework and supporting the creation of detailed plans including key activities and milestones. -Providing guidance to the Programme / Project Manager in defining the required scope, quality, cost, and effort. -Instrumental in understanding the impact of change requests on scope, time, budget, or effort and identifying the new requirements to deliver the project successfully. -Managing plan progress, looking ahead, and removing roadblocks to delivery.-Handling escalated issues. -Manage risks and issues through appropriate tracking and involving key members of the program/project team as appropriate. -Tracking and reporting financial performance metrics and building budget control to manage expenses. -Developing communication & reporting strategy, coordinating between stakeholders for progress reviews, key decisions, documentation, and approvals.

Gsc Bangalore, Hyderabad And Vizag, Hsbc, Gsc Vizag

-Spearhead continuous process improvement - Worked on multiple digital transformation Projects within Global Tax Utility. Managed and implemented several Strategic and Tactical projects, inclusive - Straight through processing, Robotic Process Automation – Blue Prism, Chat Bots, Digital Interventions for Work Force Management, and Operational Excellence.-Reduced YOY Operations cost while increasing quality in each Business Region: Deployed Lean Six sigma, Digital transformation projects across the processes, and realized efficiencies. Delivered sustainable save of circa 0.1M USD year on year (YOY) against Annualized Operating plan.-Drive “Best in Class” Operating model for Transaction Monitoring : Leveraged the knowledge and exposure gained by managing processes across ASP, EU, and MENA markets to implement best practices across regions.-Optimized Operations base by leveraging cross-trained resources serving multiple markets and products. Support Regulatory Tax Reporting for Global Tax Utility: Worked with reporting managers across ASP, MENA, and Europe regions to manage Regulatory Tax Reporting related activities of FATCA and CRS.-Pioneered value-added staff models to enable employee development and employee enablement: Mentored young managers through leadership development Programs, aligning organizational needs with each player’s needs, and motivated and developed a key leadership talent base to run operations efficiently. Deployed GROW program to nurture top talent.

Hsbc, Gsc Vizag

-Successfully developed effective strategies to manage operations seamlessly and ensure the service level agreements are met consistently by effectively managing the team’s performance. Driven creation of quality initiatives, process change initiatives, and other Lean initiatives to enable their functional area to meet and exceed the business’s annual operating plan.-Actively supported the development of a positive, collaborative culture consistent with Group Values. Coach and provided development support to direct reportees and assistant managers, taking a genuine interest in their progression. -Ensured timely, and in-depth evaluations and reviews of financial and operating risks for the processes managed. Possesses good exposure to Risk awareness and managing Operational and regulator risk in various processes.

Asia Pacific Hsbc, Gsc Vizag

-Successfully managed Credit Card Product enhancement projects and coordinated with business heads/Regional Leads from different ASP regions on Project UAT and Credit Card Simulator Testing. Manage end-to-end Visa and Master Card Scheme Compliance Releases.-Involved in gathering business requirements and traceability across the project lifecycle – specifically for Scheme Compliance Releases (Visa and MasterCard). -Actively worked with the Business SMEs to understand the incidents logged on Card System – WHIRL, OHC, and HCC provided in the business requirements and definition of expected outcomes. Support design & development, testing, and UAT – acts as an owner of the requirements within the project team.-Led or supported pilots and implementations, this includes readiness/countdown activities such as communications, training/education, systems access, documentation storage, success criteria definition, and measurements.-Ensured compliance with all relevant internal instructions (FIMs, GSMs, circulars), internal control standards, and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behaviour.-Analysed business performance and provided variance commentaries with business drivers for the Senior Management.-Skilfully worked with multiple stakeholders across Seven ASP markets in rolling our Top Operating Model for Incident Management, a Green Belt Project named Project Optimus Prime.-Implemented Operational Excellence Tools like – Daily Team Huddles, Visual Management Boards, Short Interval Control, Skill Matrix, WILO and DILO, Team-based problem solving, Lean Six Sigma Projects, and active ops management.

Doctorate In Business Administration, Fintech

Executive Education In Leading Digital Transformation And Innovation

Activities and Societies: Possesses in-depth Insight and application knowledge in emerging technologies like Artificial Intelligence.

Executive Education In Leveraging Fin Tech

Bachelor Of Science - Bs, Computer Science

Executive Education