Contracted with Allscripts

Volunteered in multiple roles in support of the RVA Career EXPO.

Managed network Infrastructure upgrades with Sentara Blue Ridge LAN/WAN team.Managed Hardware installs in support of the Cerner to Epic conversion in the Sentara Blue Ridge region.

Customer liaison to the IT Department executing and implementing the organization’s capital projects and strategic initiatives. Directed day-to-day operations of multiple IT Department service providers, U.S. based and offshore resources in Networking, Systems and Field Services. •Provided oversight of Incident, Change, Problem, and Request Management cases as defined in the Service Management Guidelines(SMGs)•Served as escalation point on Service Delivery issues and conflicts•Managed Service Line teams, Networking, Systems and Field Services (Desktop), with prioritizing work and act as the single point of contact for account leadership•Monitored performance of contractual service levels agreements(SLA's) to project obligations•Successfully managed cross-functional projects involving multiple stakeholders and varying levels of management

Responsible for all Telephony and Desktop environments at three acute-care hospitals, two post-acute rehabilitation facilities, a multi-site mental health facility, as well as the corporate offices of Adventist HealthCare with facilities spanning the Washington, DC metropolitan area encompassing a user community exceeding 7,000. • Report weekly status to the office of the CIO and monthly service line status to Anthelio Leadership • Manage 24 employees, including hiring and termination, regular performance reviews, and compensation • Ensure Service Level Agreements are met or exceeded (achieving 98% case closure rate) • Maintain and administer a monthly break-fix budget of $24,000

Oversaw all Field Services projects as well as daily work load for the Adventist HealthCare System to include move, add, and change activity as well as software and hardware updates, upgrades, and refreshes. • Coordinated and conduct Care Excellence Cerner device walkthroughs for the Adventist HealthCare sites • Advised client in Cerner deployment device selection, including computing devices, barcode scanners, printers, mobile carts (both powered and non-powered), and associated devices to be mounted on carts

Supported an inpatient rehabilitation hospital, inpatient mental health facility, 300-bed acute care hospital, a remote emergency facility and two senior living centers. • Negotiated and recommended all hardware quotes • Provided escalated support and mentoring to junior technicians • Acted as IT project lead for construction of 210,000 sqf new hospital addition and associated renovation of existing space, attending weekly meetings to direct IT infrastructure • Contributed to weekly construction meetings with the Shady Grove Adventist Hospital Executive Leadership Team, directors and managers, providing regular reports • Led weekly team meetings with Field Services staff, created and maintained staffing schedules, and managed hardware inventory for all sites • Coordinated implementation of barcode scanning supporting the medication administration software in all clinical areas of Shady Grove Adventist Hospital

Built, upgraded and managed Novel Netware 4x and Microsoft Windows NT 4.0 server infrastructure for Adventist Healthcare hospital system.

Managed a team of 14 Helpdesk/Operations personnel supporting all Adventist HealthCare entities, including scheduling of rotating 24x7b support coverage and conducting annual performance reviews for staff. • Provided intermediary support between Information Services and external departments • Ensured successful backup services for production systems • Provided senior technical management and mentoring of junior IT staff, including training and skill development • Supervised McAfee Helpdesk & SQL database software solution for the management of incident and service request tickets • Retrained and retooled existing support services to dramatically increase 1st contact resolution.

Provided technical support for Shady Grove Adventist Hospital, ensuring system integrity and maintaining network printers and workstations. • Provided user support for custom healthcare applications • Applied Novell ManageWise to track and remotely resolve client user issues