Responded to emails, letters and dealing with telephone queries Produced Tenancy/Landlord Agreements and calculation of Tenant Deposits Updated of Inventories/Check-Ins/Check outs/Mid-term inspections Implemented any new legislation and company policy changes Instructed of maintenance works orders, Section 20 Notices and management of contractor performance Dealt with and resolved disputes within deadlines set by the Tenancy Deposit Scheme Responsible for dealing with all tenant requests and their satisfactory conclusionUndertook prospective tenant initial assessment and arranged viewings Managed the void process according to client requirements, e.g. re-let or sell. Captured feedback, liaised with sub-agents and performed referencing and credit checks Delivered regulatory requirements for rental property and organised the eviction process Managed tenant and third party disputes or complaints and attended court hearings Processed property insurance claims and implemented the Rent Review Policy Responsible for Regulated Tenants, Assured Tenants and Assured Short hold Tenants

Registered new Landlords and communicated terms of businessUndertook property valuation and offer guidance on improvementsCompiling a property description for website & arranged/attended viewingsSubmitted and negotiated offers on behalf of Landlord and obtained paperworkImplemented and facilitated moving in process for tenants and maintained key registerResponded to emails, letters and dealing with telephone queriesProduced Tenancy/Landlord Agreements and calculation of Tenant DepositsUpdated of Inventories/Check-Ins/Check outs/Mid-term inspectionsImplemented any new legislation and company policy changesInstructed of maintenance works orders and management of contractor performanceDealt with and resolved disputes within deadlines set by the Tenancy Deposit SchemeResponsible for dealing with all tenant requests and their satisfactory conclusionUndertook prospective tenant initial assessment and arranged viewingsManaged the void process according to client requirements, e.g. re-let or sell.Captured feedback, liaised with sub-agents and performed referencing and credit checks Delivered regulatory requirements for rental property and organised the eviction processManaged tenant and third party disputes or complaints and attended court hearingsProcessed property insurance claims and implemented the Rent Review PolicyResponsible for Regulated Tenants, Assured Tenants and Assured Short hold Tenants