Hulya Kaya Email and Phone Number
Dedicated L&D specialist with extensive experience enhancing employee development and onboarding programs. My expertise lies in designing and facilitating training initiatives that foster a thriving learning culture, ultimately boosting employee interactive and performance.With a strong background in the airline industry, I also specialize in passenger rights, bringing valuable insights into legal issues and airline obligations. My skills in problem-solving and effective communication enable me to simplify complex information for diverse audiences.I am committed to advancing my career in HR's L&D functions while pursuing certification as a universal leadership coach. By combining my L&D knowledge with coaching skills, I aim to empower individuals and teams, drive positive change, and cultivate a culture of continuous improvement and excellence within organizations.
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Senior Hr Training SpecialistCorendon AirlinesAntalya, Turkey
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Hr Training SpecialistCorendon Airlines -
Human Resources Training SpecialistCorendon Airlines 2020 - PresentAntalya, Turkey- Planning, organizing and leading the company's training activities, while ensuring compliance with applicable company standards, corporate culture and national & international regulations. - Designing and planning trainings in accordance with the training needs of our employees. - Managing onboarding programs.- Collaborating with external partners to ensure the delivery of training programs. - Developing and expanding effective personnel development programs. - Evaluating the effectiveness and quality of training courses. - Managing the Human Resources Training procedure. - Performing the selection process of cabin and cockpit ground instructors. - Determining the training related KPI's and metrices.
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Complaint Management SpecialistCorendon Airlines 2017 - 2020Antalya, Turkey- Responsible for passenger complaint handling related to passenger rights regulation EC261/04. - Monitoring and processing complaints.- Investigating flight failures in coordination with the responsible departments to determine compensation entitlement. - Preparing legal files for court cases and following-up court cases. - Working closely with national and international authorities regarding passenger rights related topics. - Providing passenger rights trainings.
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Guest Relations Assistant ManagerCorendon Touristic 2014 - 2017Antalya, Turkey- Assisting the Manager in leading the hotel guides in the Antalya area. - Coordinating and managing communication between guests, hotel guides and hotels to handle and prevent complaints. - Coaching the hotel guides to guarantee a high service to our guests. - Work in close cooperation with the Customer Care and Quality Departments at the head office of Corendon in Lijnden/Netherlands to ensure high quality of service.
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Secondary School TeacherAlbeda College, The Netherlands 2013 - 2014Rotterdam, South Holland, Netherlands- Developing teaching materials in social studies and teaching the first year' students of Economics and International Business Studies. - Educating and coaching students for internship and placement. -
Graduate Internship, Job CoachUwvwerkbedrijf 2012 - 2013Rotterdam, South Holland, Netherlands
Hulya Kaya Education Details
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Secondary Education And Teaching -
Human Resources Management And Services
Frequently Asked Questions about Hulya Kaya
What company does Hulya Kaya work for?
Hulya Kaya works for Corendon Airlines
What is Hulya Kaya's role at the current company?
Hulya Kaya's current role is Senior HR Training Specialist.
What schools did Hulya Kaya attend?
Hulya Kaya attended Hu University Of Applied Sciences Utrecht (Hogeschool Utrecht), Hogeschool Rotterdam.
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