Huma Arshad Email & Phone Number

Dubai, Ae

Dubai, Ae

Dubai, United Arab Emirates

Working as a Product Development Manager for a new Program, ensuring smooth execution of the projects.

Dubai, United Arab Emirates

United States

- Achieved organizational goals by collaborating with cross-functional teams to develop effective strategies and action plans.- Worked closely with engineering, design, and other cross-functional teams to prioritize features, define requirements, and ensure alignment with product vision.- Develop wireframes and collaborate with UX/UI designers to develop prototypes, and user interface designs.- Successfully communicated complex concepts to diverse audiences and drove successful outcomes by delivering engaging and interactive presentations to large groups.- Maximized value for large enterprise clients by providing critical support and guidance in the implementation of enterprise architecture models, resulting in successful outcomes.- Worked with Accenture, Library of Congress, Essential, VF, and Block.

Islamabad, Islāmābād, Pakistan

Worked as a Business Analyst and Product Owner on development and integrations projects- Leading client sessions and interviews to conduct business process analysis, gather requirements and conduct gap analysis.- Create user stories, personas, requirements and specifications documents for stakeholders and the development team.- Prepare sitemaps, flowcharts, wireframes, and process flows for the products.- Responsible for creating, grooming, and managing backlog. Experience with Azure DevOps, Jira, Bitrix, and Trello.- Participate in daily scrums, product review sessions, and retrospective meetings.- Responsible for performing the comprehensive QA of each delivery.- Participate in all stakeholders meetings and prepare MOMs, sprints and deliverables reports for the stakeholders.- Oversee and manage team's tasks and deliverables.- Support the team to remove blockers and help them with the required resources.

Islāmābād, Pakistan

As a Business analyst at Convo, I worked as a subject matter expert for Convo Collaboration solution.- Perform market and industrial research to gather data on potential leads and competitors.- Collect user requirements and feedback from Product Owners and Clients in formal and informal settings.- Perform in-depth analysis for fact-finding on existing behavior of the product (including business logic and end-to-end data flow).- Respond to and resolve customers' technical queries and issues regarding the product.- Deliver use-case-specific product demos to the clients and give onboarding sessions to their champions for enablement.- Pitch new ideas and improvement areas in the product/approach to the Sales & Product team.- Understanding the customers’ business rules and workflows, adapting and incorporating them in application to best suit their working environment.

Islamabad, Pakistan

As a Solutions analyst, I had been responsible for- Leading and managing two major accounts (Great Eastern Life Insurance and Qatar International Islamic Bank) of Elixir.- Analyze, design, and implement CCM solutions using Tango.- Understanding business requirements to design and implement proficient solutions for customer.- Coordinating with customers to understand and implement their business needs.- Managing tasks with high priority and providing full-time support to mitigate escalations.- Taking overall ownership of client's issue and service to ensure resolution within committed SLA.- Conducting knowledge transfer sessions with Technical team to help accounts go in production support.- Scheduling calls with business users to address and resolve highly escalated issues.- Performing comprehensive root cause analysis before and after implementing any change request to avoid future risks.- Detecting, logging and tracking issues using JIRA ticketing system.- Coordinating with customers, stakeholders, solutions and product team and stakeholders within organization.Project Assignments:- Bank of Ayudhya (Krungsri), Thailand - Great Eastern Life Insurance, Malaysia- Qatar International Islamic Bank

Islamabad