• Assisting sales team through preparation and delivery of proposals as per prescribed format and approved pricing.• Ensuring proposal and order documentation is in order and in the correct prescribed format.• Coordinating with project implementation and sales team to ensure the final order are documented and entered accurately as per customer PO.• Follow up with customers for the payment as per approved terms.• Maintaining good rapport with key partner staff especially in their procurement, logistics and accounts payable departments – to ensure quick processing of orders and payments.• Ensure shipping paperwork and required documents are passed on to the partners in time – in coordination with the operations and logistics team.• Assist in maintaining account and customer records within Salesforce – initial cleanup and process for going forward was carried out.• Assisting Channel Director in conducting the regional marketing and channel support activities.• Have ownership of demo room – to ensure it is always up to the mark and in full working order and executing sessions for the customers.• Maintains track of Prysm owned demo stock and its deployment along with solutions Engineer – maintaining logs of usage and success of demos conducted.• Assists Regional VP for all office administrative functions and DMCCA compliance and documentation requirements as directed.• Manage & report on service contracts and their implementation by FAE team.

• Making sure the Quality Standards are followed• Manager QA Team along with the operations specifying their core duties and responsibilities• Training Collection Officers for Quality Standards• Managing Inbound Call Team of 28 call agents • Complaint Management• In charge of Hiring/Firing over QA policies • Client Handling/Escalating important matters (ADIB/Barclays/ETISALAT/Mashreq Bank)• Weekly Team Evaluation – Maintaining track of monthly compliant and performance• Team Counselling on communication & negotiation skills• Determining, negotiating and agreeing in-house quality procedures, standards and/or specifications• Assessing customer requirements and ensuring that these are met• Setting customer service standards• Specifying call quality requirements • Making sure everyone follows the standard quality parameters• Working with operating staff to establish procedures, standards, systems and procedures to maintain quality checks.• Writing technical reports along with evaluation and monitoring MIS• Determining training needs and then providing suitable training to staff• Listening and evaluating call quality• Sending emails for corrective action • Counselling session with employees for maximum company output.• Acting as a catalyst for change and improvement in performance• Directing objectives to maximise profitability• Recording, analysing and distributing statistical information in correlation with valuable feedback• Drafting monthly, quarterly, half yearly and yearly reports indicating the overall quality checks • Continuous performance calibration• Supervising new joiners.Other Duties include:• Sending bulk emails• Complaint Management• Email Responses and getting back to clients with a proper channel of solution• Working with HR Department and IT Department to implement policy for company’s profitabilityAlso has experience of debt collection with delinquent customers – continuous follow up on payment

• Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets• Figuring out needs of other companies and then complying to meet on the best of their requirements• Contacting potential clients via email or by phone to establish rapport and set up meetings• Planning and overseeing new marketing initiatives• Attending conferences, meetings, and industry events• Booking meetings with clientele after fully understanding their business requirement • Preparing PowerPoint presentations and HDMI displays which focus on the products of company• Contacting clients to inform them about new developments in the company’s products• Developing quotes and proposals• Negotiating and renegotiating by phone, email, and in person• Developing sales goals for the team and ensuring they are met• Training personnel and helping team members develop their skillsOther Duties include:• Leading and training the team• Wedding photographer• Bringing in new ideas for marketing and branding• Album designing and photo booth sessions with live printing