Huma B. Email & Phone Number

• Preparing, implementing & reviewing service business plans and delivery strategies in line with best value, government agendas and key performance indicators• Devising, managing and implementing quality control plans • Report writing and accounting to Senior managers• Budget management• Multidisciplinary approach to work• Managing, training and recruiting staff• Delivering a face to face reception service to customers

Chiswick Town Hall

• Managing and providing a specialist Equality service in dealing with caseloads of domestic violence, nuisance, racial and disability harassment and pursuing to court level• Project management - research and analysis on under-represented groups• Portfolio to ensure Equality policies and procedures were compliant with Human Rights Act 2000• Attending and updating Committee meetings as a council representative.• Report writing and analysis of equality cases.

Hounslow Civic Centre

• Providing a Housing reception service• Dealing with housing complaints including members inquiries and ombudsman inquiries• Ensuring complaints are logged and dealt with within specified deadlines • Promoting and publicizing the councils housing services through leaflets, newsletters, conferences and events

• Dealing with written, face to face and over phone, verbal communications• Processing applications for mutual exchanges, transfers and successions• Dealing with repairs, inspections, void properties and lets• Dealing with tenancy sign ups, terminations• Dealing with tenancy issues such as rent collections, arrears, disputes• Carrying out estate inspections• Managing anti-social behaviour cases, interviewing tenants, collecting evidence, compiling statements and pursuing legal action including attending court

Bsc

Education record