Huma Haque Email & Phone Number

Us

Responsible for customers total service experience with UHC specifically to ancillary products within the Key Accounts division. • Own the service experience and act as key liaison between customer at the field level by working with Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting customer’s expectations • Fully accountable for supporting SAE in facilitating resolution of all elevated customer service requests• Facilitate customer meetings regularly to assess trends and monitor any escalating issues• Coordinate pre and post implementation activities to include service and eligibility issues, open enrolment material, and training/education on eTools to drive usage and adoption • Conduct enrollment meetings and customer sponsored health fairs

Hartford, Connecticut, Us

Accountable for driving and achieving Medicare and Medicaid product sales goals and objectives, focusing on Northern VA, DC, and Maryland MAPD, DSNP, PDP and Innovation Health MAPD products. Responsible for execution of market strategy impacting recruitment, onboarding, engagement, production, and compliance adherence of assigned independent agent base • Responsible for meeting established health plan broker sales goals through management and development of assigned agents• Prospect for and recruit new agents through collaboration with National and Direct agent relationships through agent marketing activities directed to the agents • Responsible for onboarding new agents by supporting their navigation of contracting, certification, and training requirements • Provide leadership for all broker trainings, recertification, and testing through face-to-face, individual, group meetings, and web-based resources. • Responsible for establishment of individual agent production goals and compliance threshold, along with communication and ongoing enforcement of these established expectations with each assigned agent• Responsible for ensuring agents adherence to all CMS and Aetna guidelines by monitoring compliance with state, federal, ad health plan regulatory requirements.

Hartford, Connecticut, Us

Focusing on the joint Venture, Innovation Health- Responsible for retaining and strengthening relationships with brokers and General Agencies in assigned business segments, products, and geographies. Assists with the execution of long and short-term broker distribution strategies• Represent Innovation Health/Aetna in the marketplace by articulating how small group products products and services can contribute to constituents’ objectives • Consistently develop mutually rewarding working relationships with small business client groups to ensure renewal of case and retention • Offer creative product and service solutions to address client’s evolving needs • Educate brokers and General Agents on Innovation Health/Aetna specific policies, product information, and procedures as well as industry issues and related current topics • Organize and deliver Aetna broker events, including broker seminars on topics related to sales production and growth reviews for preferred producers • Escalate complex or significant product or service issues to the functional support area • Regularly monitor industry information and the competitive environment of the marketplace to position IH/Aetna’s strength accordingly• Support team in developing productive and collaborative internal partnerships to create a comprehensive growth and service strategy for assigned book of business. Ensures alignment with customer’s objectives, financial position, and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth

•Act as liaison between client and insurance companies in order to independently resolve all service problems. Specifically, assist the client in resolving billing, claim, eligibility, and customer service problems•Strategic planning and implementation of benefit packages for employers•Advisory and compliance with new Affordable Care Act laws •Advise on COBRA, ERISA, FMLA and HIPPA for employers•Manage and install new group insurance contracts for existing clients or new clients effectively utilizing resources to match client needs.•Develop employee and HR memorandums for clients to communicate any benefit changes.•Preparing and obtaining employee enrollment materials and present employee benefits to enroll employees in appropriate products•Preparing and insuring accuracy on audits, census data, and quoting.•Advise individuals on new insurance laws/regulations and provide guidance on plan selection for on and off exchange products.

•Manage and provide support in the various Human Resource functions including recruitment, training and development, performance monitoring, and HR compliance.•Attending quarterly Human Rights Advocacy meetings to ensure proper handling of case management.•Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; maintaining employee records, conducting investigations.•Administer all company benefits and ensure proper implementation, enrollment, termination, and bill reconciliation. •Ensure accurate payroll entries to include time worked, deductions, and garnishments.

New York, Ny, Us