Huma Husain Email & Phone Number

Chandler, Arizona, United States

• Validated data• Entered data accurately• Analyzed data• Organized meetings• Resolved conflicts.• Responded to quires of customers.• Contacted customers for clarifying payments received without adequate documentation• Managed and prioritized customer support requests on phone, email and in person• Resolved issues of customers• Partnered with the customer to find solution and document learnings• Built customer success plans. • Identified and mitigated risks to a customer’s success plan• Built relationships on strong grounds.• Took feedback from customers and advocated on behalf of customers.• Ensured retention and growth of strategic customers.• Ensured cross-functional collaboration for the resolution of issues.

• Hired employees.• Onboarded new employees.• Recommended appropriate actions for upholding the policies of the organization. • Motivated the staff by generating a positive work culture.• Coached staff for performance• Proficiently managed HCM/Payroll and Benefits delivery • Resolved conflicts • Organized social events• Created proposals and implemented them for improvement of the process• Analyzed competition• Developed strategies for growth • Managed the brand image• Developed the advertising strategies• Managed budget• Ensured realization of post-implementation benefits• Developed surveys

Delhi, India

• • • Answered various inbound calls.• Delivered customer service to the clients over phone and through email correspondence.• Maintained records of clients in a very detailed oriented manner.• Accepted coaching from team members for growth.

Master Of Science - Ms, Biotechnology, 3.47 (Gpa)

LABORATORY EXPERIENCE: 2010 -2015, CSUCI, Camarillo CA the USA • Trained on GLP requirements • Good at pipetting • SDS PAGE.

Master'S Degree, Master Of Business Administration, 3.47 (Gpa)