Humais Raza Email & Phone Number

Dagenham, Gb

Dubai, United Arab Emirates

Lahore, Punjab, Pakistan

• Led the planning and seamless deployment of network infrastructure, implementing configurations and troubleshooting strategies for routers, switches, and firewalls, resulting in enhanced network performance. • Configured routing protocols such as OSPF, EIGRP, and BGP.• Set up site-to-site IPSEC VPN tunnel and Remote VPN (SSL) within and across platforms like Cisco ASA, Palo Alto, FortiGate Firewalls, and Cisco Router devices.• Done the project of survey for LAN, WAN & wireless and provided their solution for different organizations. • Supporting and troubleshooting onsite/offsite.• Done Project of IT Gap Analysis with the collaboration of the team.• Manage All Wireless related active components (controllers, AP, Local radius, Wireless monitoring solution)• Troubleshot port forwarding issues, resolved authentication, SMTP, and VOIP issues. • Installed and configured CCTV systems, ensuring optimal coverage and functionality. • Proficient in using UniFi network equipment for network, including Huawei and Fiber Home technologies. • Implemented and maintained PSTN connectivity, ensuring seamless communication and telephony services. • Provide guidance to Level 1 engineers and delivered information to clients on advanced GPON features, UniFi equipment, and troubleshooting techniques. • Utilized IT Service Management (ITSM) tools, specifically OTRS, to create support tickets, track customer interactions, and maintain accurate records. • Achieved a remarkable 95% customer satisfaction rating through the efficient utilization of Customer Relationship Management (CRM) tools to manage high call volumes effectively. • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Lahore, Punjab, Pakistan

• Monitor and analyze network bandwidth utilization through Network Management Systems (NMS)• Manage Broadband Remote Access Server (BRAS) and implement port forwarding for DVRs, Attendance Machines, and Servers• Perform optical power checks and generate tickets for field teams to efficiently resolve issues• Expertise in resolving fiber-related issues and authentication problems• Proficient in diagnosing and escalating network and customer issues• Coordinate with engineering and field support teams, as well as upstream stakeholders, for effective issue resolution• Skilled in Level 2 troubleshooting of GPON customers at multiple levels (CPE, ONT, OLT)

Lahore, Punjab, Pakistan

Key Responsibility:• Successfully managed and maintained LAN and WAN networks, including the setup and configuration of Cisco routers, switches, and network switches.• Extensive experience in planning and deploying network equipment, including routers, switches, WLAN controllers, and firewalls.• Effectively encrypting data over TCP/IP-based connections. And configure routing protocols like OSPF, EIGRP, and BGP. Ensuring efficient data routing within the network. Maintain the backup and Inventory of all IT devices.• Proficient in setting up site-to-site IPSEC VPN tunnels and Remote VPN (SSL) on a variety of platforms, such as Cisco Palo Alto, FortiGate Firewalls, and Cisco Router devices.• Implemented Router Load Balancing and Equal-Cost Multipath (ECMP) techniques, optimizing traffic distribution and enhancing both LAN and WAN performance.• Manage All Wireless related active components (controllers, AP, Local radius, Wireless monitoring solution)• Responsible for monitoring and controlling the IT setup and maintenance.• Responsible for installing, Configuring and maintaining LAN and WAN Network in Lab.• Install, configure and manage Cisco Router, Switching, and Access Point.• Investigation, diagnosing and resolve network problems facing in Lab.• Responsible for the management, administration, troubleshooting and maintenance of all network including software hardware and accessories in Lab.• Managing system administration, hardware management and maintenance in the organization.