Alicia Williams 🌻 Email and Phone Number

At You Turn Behavioral Health Services, LLC, our mission transcends mere provision of services. We are dedicated to forging a vibrant community, where individuals grappling with mental health concerns find solace, strength, and validation. By offering unwavering support, empowering them, and actively listening to their unique stories, we aspire to be the catalysts of transformation.To uphold our mission, we steadfastly adhere to the principles of evidence-based treatments, delivering the highest quality of mental health services. With compassion as our cornerstone, we approach each patient with empathy and understanding, crafting personalized treatment plans tailored to their specific needs. Our ultimate aim is to enable our patients to attain optimal mental health and well-being, walking alongside them as trusted partners throughout their journey of personal growth and healing.

• Confer with management to create or update human resources documents, such as organizational charts, employee handbooks, performance evaluation forms, etc.• Interpret and explain human resources policies, procedures, laws, standards, or regulations to ensure Human Resource programs and services are in compliance with established policies.• Conduct audits of Human Resource activities to ensure compliance.• Collaborate with intuitive readers for business/ HR consulting for clients.• Present monthly training sessions related to specific Human Resource programs/ initiatives (i.e. Overcoming Hiring Biases,Diversity and Inclusion, Safety Precautions for a Healthier Workplace during COVID-19, etc.).

• Served as a link between management and over 200 employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. • Analyzed and modified compensation and benefits policies yearly to establish competitive programs and ensure compliance with legal requirements.• Advised managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.• Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. • Planned and conducted bi-monthly new employee orientation to foster positive attitude toward organizational objectives. • Identified staff vacancies and recruited, interviewed and selected applicants as needed. • Planned, directed, supervised, and coordinated work activities of subordinates and staff relating to employment, compensation, and employee relations daily for over 200 employees. • Represented organization at personnel-related hearings and investigations as needed. • Administered compensation, benefits and performance management systems, and recreation programs. • Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits daily.• Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices as needed.• Maintained records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates regularly. • Analyzed training needs to design employee development training yearly. • Oversaw the evaluation, classification and rating of occupations and job positions. • Prepared personnel forecast to project employment needs.

• Filled out and maintained client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes. • Counseled unto 26 clients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes. • Guided clients in the development of skills or strategies for dealing with their problems. • Developed and implemented treatment plans based on clinical experience and knowledge. • Evaluated clients' physical or mental condition, based on review of client information. • Modified treatment activities or approaches as needed to comply with changes in clients' status. • Evaluated the effectiveness of counseling programs on clients' progress in resolving identified problems and moving towards defined objectives. • Collaborated with other staff members to perform clinical assessments or develop treatment plans.• Counseled family members to assist them in understanding, dealing with, or supporting clients or patients.

MLM

• Supervised 26 employees stationed across the county in 3 centers; Determined staffing requirements, interviewed, hired and trained new employees, or oversaw those personnel processes.• Directed and coordinated all aspects of a Labor Exchange operation in a Workforce Area to provide high quality services to customers and support the economic stability of the labor force, businesses and the community. • Prepared strategic plans, operational budget, Memoranda of Understanding, and statistical and narrative reports to outline program objectives. • Maintained associations with representatives from organizations and agencies including Workforce Investment Board directors, Workforce Investment Area representatives, local elected officials, economic development directors, community college representatives and other related local agencies in order to enhance the awareness of Labor Exchange programs and to increase the numbers of customer referrals.

• Considered employment barriers associated with client’s disability and reintegration into society and the labor force using various career assessment inventories such as ONET and OASIS. • Developed program curriculum to present information such as job search techniques, résumé writing, and interviewing skills using a variety of instructional techniques and formats to assist with career planning options to lower recidivism rates.• Monitored, evaluated, and recorded training activities and program effectiveness to determine whether client’s IEP (Individualized Education Plan) goals and objectives are being met.• Utilized disability statistics and research policy issues regarding persons with disabilities to improve program offerings.

• Assessed training needs through weekly surveys, interviews with employees, focus groups, or consultation with managers, instructors or customer representatives. • Presented information such as job search techniques, résumé writing, and interviewing skills using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures 10-15 times per month.• Monitored, evaluated, and recorded training activities and program effectiveness to determine whether alternative training methods were necessary if expected improvements were not seen.• Organized and developed, or obtained, training procedure manuals and guides and course materials such as handouts and visual materials. • Conferred with clients daily to discuss their options and goals so that rehabilitation programs and plans for accessing needed services could be developed.

• Determined staffing requirements, interviewed, hired and trained new employees, or oversaw those personnel processes.• Reviewed financial statements and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Oversaw activities directly related to providing services. • Observed staff performance and motivated staff. • Managed ten personnel, prepared work schedules and assigned specific duties.• Answered customer inquiries while demonstrating superior customer service skills.

• Developed and implemented strategic marketing efforts associated with human services agencies by recruiting and organizing focus groups and mock juries.

• Managed multiple tasks such as negotiating with vendors and administrators to coordinate events.• Gained knowledge and exposure to managing budgets by attending budget and management meetings.• Created and taught weekly lesson plans on overcoming barriers to finding employment.

• Assisted pharmacist with filling, calculating and compounding pharmaceutical preparations according to written prescriptions and typed and affixed labels.• Established and maintained patient profiles, including lists of medications taken by individual patients. • Maintained proper storage and security conditions for drugs •Monitored and maintained inventory levels to maximize profits •Communicated with insurance carriers to obtain payment for prescription claims.• Assisted customers by answering questions, locating items or referring them to the pharmacist for medication information.