Claudio Loyola M. Email & Phone Number

Chile

Worldwide

• Investigo y diseño para que los usuarios tengan mejores experiencias al interactuar con productos o servicios, especialmente si son digitales.Puedo ayudarte a:
• Mapear la experiencia actual de los clientes y descubrir cómo mejorarla (independiente del canal).
• Orientar en cómo y qué medir en el viaje del cliente, para asegurarte de que el negocio o las hipótesis estén en el camino correcto.
• Acompañar en la mejora o creación de un nuevo producto/servicio (web o app), realizando:- Investigación de usuarios y levantamiento de información,- Propuestas de solución, prototipos y pruebas de usabilidad,- Diseño.

Región Metropolitana De Santiago, Chile

• The responsibilities of my position at Banco BICE are related to:
• Strategic definition of B2B products/services for the Companies and Corporations division, together with business and technology areas.
• Planning, execution and/or supervision of different types of Usability and User Research studies.
• Monitoring of experience indicators and analysis of customer feedback.I work with 5 teams (Agile cells), UI Designers & UX Writer, using Dual-Track.

Chile

• The responsibilities of my position at Axity have been related to:
• Planning, execution/facilitation of different types of Usability and User Research studies.
• Facilitation of design workshops focused on people and co-creation of digital prototypes.
• IoT product design for the monitoring and sensorization of vehicle fleets (B2B2C).
• Design of B2B and B2C e-commerce products.
• Collaborate in the search and selection of people for the growth of the UX team. Working with clients such as: - Cencosud (eCommerce)- Codelco (Mining)- Duoc UC (Education)- Derco (eCommerce)

Santiago Province, Chile

• Some of the challenges I have faced in Everis have been related to:
• Train the client's internal consultancy (from telecommunications company) in the design of digital products and services.
• Facilitation of co-creation workshops fordigital prototypes.
• Product design for B2B management in agile services squad.
• Dashboard design for Business Intelligence.
• User research and accessibility analysis for digital banking platforms (Desktop and Mobile).

Santiago, Chile

• The responsibilities of my position in Fusiona have ranged from the analysis and planning, to the execution and / or supervision of projects related to User Experience (UX) and Information Architecture (IA) for.
• User research on the perception of privacy (in different platforms) and content personalization.
• Reduction of the knowledge gap necessary for the use of complex transactional platforms (B2B).
• Product design for the visualization of industrial consumption, with data obtained through telemetry (IoT).
• Usability studies and user research for the continuous improvement of different types of platforms: Content Management, Project management, e-commerce, etc. (in their Mobile, Desktop and IVR versions).
• User Experience Benchmarking

Santiago, Chile

• Design for the digital (Desktop & Mobile) versión of 2 magazines related to the brand, from wireframing to its integration in HTML / CSS / JS.
• Product Design for a ticket management app, from wireframing to its integration in HTML / CSS / JS.
• Usability analysis for digital interfaces.
• Visual design of web products, landing page, mailing and other elements.

Santiago, Chile

• Analysis of user experience and digital interfaces.
• Benchmarking
• Design of new web products, from its concept & wireframing to its integration in HTML / CSS / JS.
• Visual design of web products, landing page, mailing or other elements.
• In charge of contributing ideas in new business projects of the company.

Providencia - Santiago, Chile

• Design and HTML /CSS integration of web sites and apps -mainly- related to different types of interactive campaigns.
• In charge of the revision of usability and web standards in the material received from the design area.
• In charge of contributing ideas on new projects for the digital development area.

Santiago, Chile

• Design of different web projects related to the faculty and organizations linked to it (from its wireframing, interface design and its integration in HTML / CSS / JS).
• Design for different interactive platforms of the faculty (room reservation system, content broadcast in the faculty's internal channel, etc.).

• In charge of web design & interactive presentations.
• Art direction and coordinator of teams according to type of project.

Profesional Certification, Diseño De Experiencias Y Servicios

Junio 2017 - Noviembre 2017

Programa Diseño E Innovación De Tecnología En La Ciudad

Diploma, Information Architecture (Ia) And User Experience (Ux)

.

Experiencia De Usuario Y Diseño De Interacción

Bachelor'S Degree, Organizational Psychology

Multimedia Comunication And Interactive Design

Técnico En Programación De Computadores, Information Technology

Mi primer acercamiento a las tecnologías de información :)