Information Technology Analyst
Lacayo & Associates
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Cristian M. Email & Phone Number
Information Technology Analyst
at
Lacayo & Associates
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Information Technology Analyst
Location
San Francisco, California, United States
Who is Cristian M.? Overview
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Quick answer
Cristian M. is listed as Information Technology Analyst at Lacayo & Associates, based in San Francisco, California, United States. AeroLeads shows a matched LinkedIn profile for Cristian M..
Cristian M. previously worked as Information Technology Analyst at Mintz and IT Consultant at Lacayo & Associates. Cristian M. holds Associate'S Degree, Computer Science from City College Of San Francisco.
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Email format at Lacayo & Associates
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Lacayo & Associates
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Profile bio
About Cristian M.
Dynamic, self-motivated, and proactive Technical & User/client/customer support expert, with over 10 years of extensive experience in providing result driven and successful advancement in administrative, technical and leadership fields. I am able to drive global competences that deliver prompt, courteous, and professional client support/service. I am solutions-focused and committed to generating successful growth within my team and organization. I believing in getting things done!
Current workplace
Cristian M.'s current company
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9 roles
Cristian M. work experience
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Information Technology Analyst
Current
Dec 2024 - Present
It Consultant
Lacayo & Associates
Dec 2022 - Dec 2024
Information Technology Support Engineer
Jan 2019 - Mar 2023
It Security & Support Analyst
- At Citrix Systems, I worked along side the IT team to provide our users with top tier L2 support on hardware, mobile, software and applications including Virtual desktops, virtual apps, Microsoft office suite, Office.
- Provide L2 support to internal Citrix users
- Support on hardware, mobile, software and applications
- Work with virtual desktops, virtual apps, Microsoft office suite, Office 365, Google products, Microsoft exchange console
- Analyze user lockout behaviors via Splunk and other internal use tools
- Team meetings on a weekly basis to discuss internal work flow
Dec 2017 - Nov 2018
End User Software Support & Trainer
- July, 2015 — May, 2017 (1 year 10 months)
- Provided technical customer support to ATP customers
- Supported clients in both North and Latin America
- Trained clients on software products and its features via GoToMeeting, phone conferences and email
- Ensured all our customers were successful in utilizing our desktop software and cloud based version of our products
- Troubleshot software failures and issues of the ATP products and reported them back to engineers
Jul 2015 - May 2017
Help Desk/Customer Support
- As a Client services rep I assist our attorneys in document translations as well as in person civil court interpretations
- I was also responsible for several administration duties, file management, and document revision
- Provided miscellaneous network/technical support and hardware support/programing as needed
Jul 2013 - Jul 2015
Channel Partner Development & Support Rep
Mindjet
As a channel department representative I was responsible for all customer service, Training, marketing, and database management with regard to North and South American customers, Channel Partner Software Development, Technical Support for customers(End users), and Distributors, software Training Via webinar sessions and one on one remote control support.
Feb 2010 - May 2013
Hardware/Software Technical Support & Resolutions Advocate
Managed inbound calls with regard to general customer service, technical support, and basic trouble shooting issues. Supported manager with email marketing campaigns, blasts, and mailings, Technical Support, Data base management, Marketing-email campaigns, Customer ticketing, Call center environment, Heavy data entry, New accounts training and follow up.
Feb 2005 - Feb 2010
2 education records
Cristian M. education
Associate'S Degree, Computer Science
Bachelor'S Degree, Computer Science
FAQ
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Quick answers generated from the profile data available on this page.
What company does Cristian M. work for?
Cristian M. works for Lacayo & Associates.
What is Cristian M.'s role at Lacayo & Associates?
Cristian M. is listed as Information Technology Analyst at Lacayo & Associates.
Where is Cristian M. based?
Cristian M. is based in San Francisco, California, United States while working with Lacayo & Associates.
What companies has Cristian M. worked for?
Cristian M. has worked for Lacayo & Associates, Mintz, Bristol-Myers Squibb, Citrix, and Aircraft Technical Publishers (Atp).
How can I contact Cristian M.?
You can use AeroLeads to view verified contact signals for Cristian M. at Lacayo & Associates, including work email, phone, and LinkedIn data when available.
What schools did Cristian M. attend?
Cristian M. holds Associate'S Degree, Computer Science from City College Of San Francisco.
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