Jenny Somers Email & Phone Number

Portland, Oregon

- Managed virtual National Help Desk team in supporting 4,000 employees nationwide- Established National Help Desk processes and procedures- Implemented training procedures and created National Help Desk Knowledge Base- Interviewed, hired, and trained Help Desk technicians- Monitored call center queues and customer service- Identified, recommended, and.

Portland, Oregon

- Led Tier I/II Help Desk technicians in a call center servicing 6000+ work orders per month- Provided support in company transition from local to centralized IT support model - Provided senior-level computer software/hardware support for over 100 sites- Served as department liaison between technical groups- Assessed propriety software functionality after.

Seattle, WA

- Managed maintenance and upkeep of Windows Server Environment- Provided computer software/hardware support for users in Northwestern US and Hawaii- Assisted sales team by providing technical specifications and support to potential customers- Provided cost-to-benefit analysis on phone/data plans and implemented alternative services- Managed conversion of.

Kirkland, WA

- Established uniform, company-wide IT department for Lakeside’s 13-site company - Managed Windows Server Environment and system hardware - Managed licensing and vendor contracts- Established and monitored department budgets- Performed and oversaw emergency planning and preparation - Developed technology courses- Provided technical training in a classroom.

Kirkland, Washington, United States

- Formatted, edited and proofread highly sensitive and confidential medical charts and clinical reports for drug and alcohol counselors and treatment directors- Created and edited marketing material- Acted as inventory and purchasing clerk filling orders for clinical treatment guides, books, pamphlets, and patient workbooks- Backfilled as Executive.