* To manage IT service management including operation maintenance procedure, technical specification, disaster recovery plan, system backup schedule, safety and quality plans.* To manage contractors and service providers and ensure that support services are meeting Service level Agreements.* To develop short and long term IT strategy to support the operation and maintenance.* Coordinate with Web Developer to develop a detail project plan. * Implement, manage and troubleshoot existing network and system environment.* Provide administration, operation management, and support for all computer system and workstation.* Perform frequent server check and implement patches on server and also apply operating system update patches and configuration changes.* Install, configure, and maintain Servers, workstations, Laptops and network attached devices.* Manage host security; file permissions, backup and disaster recovery plans, file system integrity, and add and remove users.* Perform maintenance of desktop computers and performance tuning.* Data Backup from Data Server and website.* Technical support and troubleshooting any reported problems.* Performed day-to-day administration functions, backup and restoration, file server maintenance.* Responsibility for documenting the configuration of the system and IT inventory.* Implemented Elastix call center solution to calling customers.

* Implements, manages, and troubleshoots existing network and system environments.* Provides administration, operation management, and support for all computer systems, workstations.* Performs frequent server checks and implements patches on servers also applying operating system updates patches, and configuration changes.* Install, configure, and maintain Servers, workstations, Laptops and network attached devices.* Manage host security; file permissions, backup and disaster recovery plans, file system integrity, and adding and deleting users.* Maintain corporate Anti-virus protection on servers & desktop.* Performs maintenance of desktop computers and performance tuning.* Installation of SQL server and configure auto backup Scheduling Job.* Installation of Active Directory, DHCP, Ftp Server, ISA Server and mail Server.* Data Backup from SQL Server, Data Server and Backup Server and file Server.* Technical support and troubleshooting any reported problems.* Performed day-to-day administration functions, backup and restoration, file server maintenance.* Responsibility for documenting the configuration of the system.* Implemented and managed IP Addressing; configured TCP/IP addressing on a server.

* Installation of Windows in clients PCs and Windows Server on Server machines.* Planning, Configuring and Maintaining the Server and Local Area Network (Physical Networking).* Created images for various divisions for all desktops and laptops using Ghost.* Configure all client PCs on Domain.* Configure in house application Hospital Information System, Limton’s Time Management System, * Sidat Hyder’s Human Capital Management and General Ledger, Abuzar’s Inventory Management System.* Maintain Server Security as well as Security on Clients PC using their respective anti viruses and firewalls. (Microsoft Security Essentials, Norton Antivirus, Norton Internet Security, Kaspersky Antivirus and Kaspersky Internet Security).* Management of all Computer Hardware issues and Management of maintenance of LAN.* Provide Technical Support and Software support (Microsoft Products) and Training to End Users.* Troubleshooting of Network, Hardware and Software.* Daily check up of computer systems across the organization and make routine report.* Software Support for example MS Office, Antivirus, web Browser, Email (internal and external email) and all types of internet related issues.* Fixing issues related to printing and faxing (installation of network printer on clients).* Provided deployment end user support for Windows, MS Office and other desktop software.* Installation of printer and scanner.* Servicing of LaserJet and Dot-matrix printers.* Installation of Multimedia. * Data recovery and Data compression and Data optimization. * Operating System installation and imaging.* To maintain server and clients in LAN.* Maintain Inventory of IT Equipments.* Manage Hardware as per user requirement.* Configure Print Server Device.* Configure WIFI Device.

* Provided technical support for hardware/software configurations and applications.* Installed, configured, and troubleshoot Windows Client and Server.* Administered/provided troubleshooting for Network and Hardware.* Solely responsible for all IT decision making.* Created images for various divisions for all desktops and laptops using Ghost* Implemented and managed IP Addressing; configured TCP/IP addressing on client and server.