✓ Purchase orders from the suppliers and receive orders from the supplier according to the invoice.✓ Directly involve in POS and Accounts. Record credit customers and suppliers payment details in ODO ERP.✓ Inventory and warehouse control.✓ Create tax file and monthly, quarterly, yearly loss/profit report.✓ Executed data-driven sales strategies, consistently exceeding monthly and quarterly sales goals.✓ Identified and resolved issues impacting store operations and profitability.

✓ To manage and supervise all the daily activities of the hub.✓ To send parcels by delivery by 9.00am every day and to receive parcels from line-haul at night.✓ To ensure successful delivery within SLA.✓ To planning, hiring and maintaining hub staffs and riders.✓ To send regular return parcels to the reverse team.✓ To ensure regular parcel pickup.✓ To submit the rider availability report, parcel OFD report, cash collection report, performance report, complaint resolution report, all the backlogs report to the ‘Zonal Operation Lead’ effectively within the time frame.✓ To supervise the cash collection department and daily payment sent to “Finance Team”.✓ To attend the daily meeting.

✓ Ensure all the delivery & pickup rider present in hub.✓ Ensure all the parcels out for delivery by 9.00am everyday.✓ Reconcile parcels daily.✓ Hold & return parcels verification.✓ To close regular return parcels to the reverse team.✓ Ensure all the parcel picked-up from the merchant.✓ To submit backlogs report and clear the backlog in time.✓ To ensure successful delivery. ✓ To close regular return parcels to the reverse team.

✓ Attained existing client financials targets and generated new client base.✓ Understand and provide efficient and effective customer service to consistently meet and exceed customerexpectation.✓ Oversaw administration of various client’s services.✓ Assist with the development of sales and service sales employees with the branch/department.

✓ Respond to customer over the telephone calls to resolve the SIM related problems.✓ Deliver excellent customer service when offering advance in a professional manner.✓ Promptly attend to customer request to meet and archive KPIs, exceeding target & expectation.✓ Responded to the customer complaint, ensuring the prompt resolution of issues to avoid escalation.