Designed, developed, tested, and remediated accessible training content that helps individuals with disabilities achieve their highest level of independence.Main achievements:- Designed the online and in-house vocational training program in telecommunications and customer service, approved by the New York State Department of Education and New York Commission for the Blind.- Managed and built strong and multifunctional relationships with employers in 37 states.- Developed the Contact Center training agenda for Job Access with Speech (JAWS) and sighted users.- Built the internal and external contact center reports for 13 different clients.- Created the Breaking Down Employment Barriers Initiative (BEB) for employers seeking to stimulate business growth by tapping into underutilized workforce. - Designed and developed the accessibility program for the Olmsted Center for Sight.Main Responsibilities:- Met with managers to determine training needs in the agency and market.- Trained and instructed students in the necessary skills to achieve independent work and lifestyle.- Identified the appropriate instructional strategies and use available resources to design effective training programs.- Aligned the training with the strategic objectives of the organization.- Developed lessons and teaching materials to maintain an updated curriculum.- Evaluated the effectiveness of ongoing programs to ensure the best service for clients.- Determined training opportunities to achieve successful employment.- Provided onsite/remote technical support for students and staff.- Managed the web accessibility program in accordance with section 508, 504, and 503.

Worked closely with end-users to ensure retention of critical learning objectives that would allow for the improvement of the Key Performance Indicators (KPI).Major achievements: - Attained and surpassed 95% of the KPI goals during my time as a corporate trainer.- Designed and developed in-house and online learning programs for more than 2,000 trainees.- Lowered attrition rates through innovative training strategies.- Worked with clients to develop employee performance solutions.- Created and implemented the E-School program for more than 400 employees in Colombia.- Won the "Best Employee of the Month" award twice for earnings and metrics growth.Main responsibilities: - Recruited, trained and oversaw new employees.- Identified, analyzed and anticipated consumer and market trends to achieve clients’ commercial goals.- Delivered exceptional client experience and find creative solutions to everyday challenges.- Attained the Sitel's goals via active business development and sales management activities.- Developed and managed strategies across the portfolio of campaigns (Lyft, Frontier Airlines, Cox, HTC), collaborating with the operation managers and team leaders.- Prepared, trained and implemented sales strategies.- Created and presented training management reports for each campaign.- Reported directly to top management and serve as the liaison between the client and Sitel.

Trained Mexican Businessmen in Free Trade Agreement policies and best internationalization practices to effectively internationalize their businesses and meet the office commercial goals.Major achievements:- Reached a record of more than $7 Million dollars in investments and sales at the Health Business Matchmaking Forum and trade mission in Bogota- Supported the internationalization process of more than 120 Mexican companies- Internationalized 22 Mexican companies to Colombia (B2B activities)- Met the 100% of my commercial goals- Created and publish the Business Bulletin of ProMéxico Colombia weekly for more than 800 businessmen and ambassadors in 2 continents Main responsibilities:- Design, develop, implement and evaluate online and hybrid/blended internationalization courses - Train entrepreneurs in international trade regulations - Contact and visit clients to develop partnerships - Conduct and support quantitative and qualitative market research for different entrepreneurs- Conduct and participated in focus groups and ethnographic events to translate trends into insights for planning and execution purposes- Advise entrepreneurs regarding internationalization processes (Regulations, licenses, permits, FTAs, business structures, etc ...)- Prepare management reports for the diplomatic corps of ProMéxico in Colombia- Develop, organize and support the Business Matchmaking Forums and trade missions of the Mexican Embassy in Colombia- Prepare, edit and publish the Business Bulletin of ProMéxico Colombia weekly- Attend and represent the Commercial Office of the Embassy of Mexico in Colombia at different business events

The main objective of the internship was to improve the organizational climate and reduce the attrition rates in the Lima and Santiago de Chile offices.Major achievements:- Reduced by 12% and 20% the turnover of personnel in the Lima and Santiago branches, respectively.Main responsibilities:- Visit and conduct training and interviews with employees in Lima and Santiago- Apply questionnaires of organizational climate in the two branches- Develop and implement strategies to improve motivation, stress, teamwork, and communication within the company- Report to top management the results of the action plans

Designed, developed, and coordinated online and in-house English language programs to promote bilingualism in the university through the greater use of the e-learning platform and laboratory. Major achievements:- Developed and implemented the workshop "Do you speak?" for students and teachers- Increased by 37% the student traffic at the English laboratory in 1 year- Reduced by 4% the loss of inventoryMain responsibilities:- Coordinate accommodations for online learning sessions- Train students and professors in the proper use of the English laboratory software- Organize hybrid/blended English classes- Develop educational material for the Do you Speak program weekly- Onboard new students to increase the traffic in the English laboratory- Organize and coordinate the activities to be carried out in the English laboratory- Make management reports for teachers and for the board of directors- Create and implement the English workshops weekly- Conduct leveling exams for students entering the first semester- Maintain the loss and damage of inventory under 9%

Analyzed, designed and developed instructional materials to increase the company's sales through the formulation, implementation, and evaluation of strategies.Major achievements:- Increased the annual client portfolio by 25%- Prompted the sales of the company by 19% in the first year- Reduced annual costs by 7%- Attained and exceeded the company's commercial goals in 2012Main responsibilities:- Attain the company's goals via active business development and sales management activities- Profile, contact and visit clients to develop partnerships- Construct an ethnography in search of potential clients- Conduct and execute quantitative and qualitative market research to test products - Formulate, implement and evaluate sales, segmentation and profiling strategies- Perform analysis and make pricing recommendations for new and existing products based on price/value relationships and the competitive set- Prepare management reports for the general manager monthly