Humberto Rico Email & Phone Number

Florida, United States

Miami-Fort Lauderdale Area

Created and developed a new practice within the company to provide advanced multi-cloud infrastructure solutions to enterprise customers across different stages in their cloud adoption journey.• Responsible for the formation and management of a regional team of cloud architects delivering complex and robust architecture solutions in AWS, GCP and VMware platforms.• Crafted a comprehensive cloud infrastructure service catalog to support customers through every step of the cloud adoption journey.• Actively participated all pre-sales and customer engagement activities as the technical lead and owner of the infrastructure practice.• Led the successful migration and modernization of business-critical applications to multi-cloud environments using robust, reliable, and optimized architectures

Miami-Fort Lauderdale Area

Orchestrated the deployment of a regional converged cloud, leveraging Network Functions Virtualization Infrastructure (NFVi) across 9 countries and 15 Data Centers, facilitating the hosting of IT applications and Telco network functions. Played a pivotal role in the onboarding, implementation, and configuration of Telecommunications Virtual Network Functions, including vIMS, vEPC, vHSS, and PCRF. Led the successful migration of 11,000 IT and Telco workloads from legacy IaaS platforms, bare metal, and purpose-built appliances to a streamlined Converged cloud infrastructure. Drove the implementation of a global ITSM (IT Service Management) platform, ensuring standardized and fully aligned IT processes, encompassing incident, change, problem, and release management, under the ITIL framework. Defined and executed Millicom's comprehensive global Cloud and Infrastructure strategy, roadmap, and lifecycle, enabling seamless digital transformation across the organization. Oversaw and provided strategic guidance to a team of 9 Cloud & IT Infrastructure managers spanning 9 countries in Central America and South America. Led a team of 11 end-to-end cloud architects across 9 countries in Central America and South America, fostering innovation and ensuring optimal cloud solutions throughout the organization. Collaborated with stakeholders to drive business growth, optimize infrastructure, enhance data communications, and facilitate telecommunications systems modernization in the B2B space.

Miami, Florida, United States

Spearheaded a large-scale project, migrating over 20,000 employees to the cloud, resulting in a significant 12% reduction in IT OPEX related costs. Achieved an impressive 18% yearly CAPEX reduction by leveraging cutting-edge private cloud technology and optimizing IT infrastructure utilization across the organization. Led negotiations for Global Agreements with major software vendors, including Oracle, Microsoft, and Red Hat, resulting in an average cost savings of 22% for 3-year contracts. Implemented a comprehensive Asset Management framework, effectively reducing overall software licensing costs and optimizing hardware investments. Headed a regional team of IT Infrastructure Architects across 9 countries in Latin America, responsible for providing infrastructure definitions and solutions for critical business applications.🔸 Defined and implemented the IT strategy for Latin American and African operations, focusing on CAPEX and OPEX reductions through various optimization strategies, such as hardware and software standardization, Public Cloud adoption, and deployment of converged/integrated architectures for servers, storage, and networking. Additionally, enhanced service levels for critical applications by applying enterprise architecture best practices.

Miami, Florida, United States

Led a team of 20 telecommunication specialists, overseeing their daily activities and guiding the implementation of long-term strategies, resulting in improved operational efficiency and enhanced service delivery. Played a pivotal role in driving the design and deployment of IP cloud-hosted services, which accounted for up to 50% of total quarterly revenue, strengthening the company's business capabilities and positioning in the market. Successfully closed lucrative accounts with multinational companies by delivering high-impact presentations on new technical solutions and conducting comprehensive financial assessments, showcasing costs, and potential competitive advantages. Demonstrated exemplary leadership as the project lead for the Auris Hosted Wholesale Platform, resulting in a remarkable 35% revenue increase. Co-architected the design of the new product and effectively directed its technical deployment in 2011. Implemented process improvements for customer onboarding, resulting in reduced costs and enhanced efficiency. Streamlined the testing process by up to 25%, introduced an online database for engineers, improved workplace communication, and redesigned testing protocols to eliminate redundancies. Strategically negotiated contracts with providers, achieving a significant 25% reduction in operational costs. Additionally, implemented initiatives to increase retention time for highly trained technical personnel from 1.5 to 5+ years, ensuring continuity and expertise within the team.

Miami, Florida, United States

Spearheaded multiple concurrent telecommunications projects, successfully leading a team of 10 and ensuring strict adherence to budgets and timelines. Demonstrated exceptional cost control measures to optimize project outcomes. Oversaw the operations of a 2.5K-sq. ft. data center and a 24/7 network operations center, ensuring seamless performance and high availability of critical systems. Designed, maintained, and managed a robust 21K-port VoIP network, enabling efficient voice communication for internal teams and external customers. Skillfully maintained and managed three Class 4 switches with a combined capacity of 1120 T1s and 80 E1s, ensuring smooth operations and optimal call routing capabilities. Acted as a key resource for the sales force, providing expertise and guidance in programming customer requirements. Developed innovative solutions to address customer issues and needs, ensuring high customer satisfaction and successful delivery of services.

Hyannis, Massachusetts, United States

Ensured operability of key technologies through testing/installation of Excel/Lucent Class 4 switches and Lucent Softswitch solutions. Collaborated with engineers and project managers regarding design parameters for client projects, and directed customer installations maintaining cost efficiencies based on space and power allocation.•Optimized efficiency through development of MOPs for installation, upgrades, and maintenance of the Class 4 switches.

Mba, Business Administration And Management, General

Master, Electric Engineering

Bachelor Of Science, Electric Engineering