Humberto Roque Olvera Email & Phone Number

A Passionate IT Service & Support/Infrastructure Team Leader with 8+ years of technical experience. Having a hands-on approach and eager to deliver a customer focused service. With an excellent understanding of IT Service Management, comfortable in managing directly or matrix management, with the added ability of understanding and troubleshooting Support or Infrastructure issues.Strategically prioritize, plan, coordinate and drive IT projects and tasks to ensure on-time, effective completion while maintaining high quality standards. Fully bilingual and excellent communicator, with emphasis on building strong client relationships. Quick learner that rapidly adapts to emerging technologies.Specialties  ITIL V1/V3 Certified Virtualized environments  Escalation Management Site Commissioning  Infrastructure Maintenance Server Replacement & Management Network Security & Policy Management IT Procurement Unix / Linux / Windows servers Netapp, IBM, EMC enterprise storage Network backbone switches Multi-layered security infrastructure  Juniper, Cisco firewalls and SSL VPN, Symantec Antivirus and PGP Windows Server Technologies Risk Assessment Programs (MS RAP's) Database Administration (SQL Server, Oracle) Some Linux exposureSoftskills: Teamwork and Team Leadership; Technical Guidance; Lateral Thinking; Problem Solving; Fast Learning; Process and Documentation Writing; Capacity Planning and Management.Other Technical Skills: Data Protection Design; MS AD/Exchange (all editions); Symantec Netbackup/SEP; 3rd/4th level Windows Server Support & Design; Automated Application Scripting & Reporting; Web Design; Microsoft Premier Training; High level PowerShell Scripting; DR Planning and testing; Data Replication to DR sites.

Listed skills include Servers, It Operations, Microsoft Sql Server, Software Development, and 22 others.