Humera Ahmed Email & Phone Number

Washington D.C. Metro Area

I have progressed through a number of specialized roles at Dell Services, including Business Analyst, Solution Architect, and Lead Functional Analyst using combined technical expertise in HL7 integration and business acumen to manage and support progressive projects aimed to optimize healthcare operations across multiple institutions. • Consulted efforts within the Electronic Health Records Alliance to facilitate seamless IT consolidation and interoperability projects in multiple… Show more I have progressed through a number of specialized roles at Dell Services, including Business Analyst, Solution Architect, and Lead Functional Analyst using combined technical expertise in HL7 integration and business acumen to manage and support progressive projects aimed to optimize healthcare operations across multiple institutions. • Consulted efforts within the Electronic Health Records Alliance to facilitate seamless IT consolidation and interoperability projects in multiple healthcare facilities. Played an integral role from initial organizational preparedness phase, to requirements gathering, design, system/integration testing, through go-live and project completion.• Served as Solution Manager for the US’ fifth largest hospital chain in their ICD10 Integration Assessment. • Analysed IT security process in the healthcare sector; supervised a team of 15 onshore/offshore Functional Analysts to successfully test and launch healthcare’s first Role-Based Access Control (RBAC) implementation. • Held full accountability for leading a top-notch cross functional team in establishing a healthcare practice focused on providing business analysis and technical/functional support to healthcare project teams.• Drafted a user manual for a Hospital Information System (HIS) written entirely in French; successfully accomplished mission and subsequently secured a contract contingent upon this achievement. • Regularly provided technical support/training for clients and personnel alike. • Built and maintained mutually beneficial relationships with clients to effectively identify business needs; developed and launched robust action plans to reach goals. • Acted as a communication bridge between the Client and the Development team breaking down technical terminology to bridge communication gaps. Show less

New Delhi Area, India

I began my tenure as an intern to then be hired, eventually working up the corporate ladder to Hospital Administrator. Employed expertise to oversee and manage a broad array of projects in the Hospital including: Led a 2-year organization wide implementation of the MedTrak HIS as the Chief User Champion (CUC).Worked on CQI projects at the hospital. This involved identifying areas for improvement, collecting and analyzing data to understand the problem better, getting resources… Show more I began my tenure as an intern to then be hired, eventually working up the corporate ladder to Hospital Administrator. Employed expertise to oversee and manage a broad array of projects in the Hospital including: Led a 2-year organization wide implementation of the MedTrak HIS as the Chief User Champion (CUC).Worked on CQI projects at the hospital. This involved identifying areas for improvement, collecting and analyzing data to understand the problem better, getting resources allocated to develop a solution, implementing the solution and verifying the results.Played an integral role in securing the ISO 9001:2000 accreditation, and in ensuring re-certification. Drafted and implemented comprehensive Process Manuals for 29 different Departments; coordinating extensive training of over 500 personnel.Accountable for General Administration of the outpatient clinics of the hospital including facility management of 13 Clinics.Spearheaded implementation of the “Day-Cath” program; facilitating a 120% utilization increase of the cardiac catherization Lab. Show less

Master Of Philosophy (Mphil), Hospital And Health Systems Management

Master’S Degree, Hospital Mananagement