Humera A. Email & Phone Number

Chantilly, Va, Us

Ashburn, Virginia, United States

First point of contact to support one, or both, of the client's TSD (Technical Service Desk) tier 1 or ASD (Account Service Desk for Automated Commercial Environment (ACE) application) tier 2 environments providing Analyst I level support.Primary job responsibilities include providing high level customer service to resolve all first level IT related issues, isolates problems, determine and implement solutions as well as diagnosis and dispatch to additional support staff. Self-motivated, organized, and have strong customer service skills. The position handles requests for support relating to the remote access and repair of personal computers, printers, servers, related systems, and access to these systems.Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.. Respond to email messages, web inquiries, and or phone calls for customers seeking help. Logs all request into the Government tracking system (ServiceNow). Adds new users to the network and specifies their directory structures and system access, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues and maintains LAN and internet connections. Troubleshoots hardware and software problems, assists users with desktop applications and provides user training. Utilizes support applications to track user requests from trouble ticket generation to resolution. Escalates problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner. Provides first-level telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems. Follow up with customers to ensure issue has been resolved. Run reports to determine malfunctions that continue to occur

Ashburn, Virginia, United States

working as a substitute teacher in Loudoun county schools district from inElementary ,middle and high schools .completed assignments assigned by subcentral department on daily basis. communicated with the teachers to follow up on lesson plans and implementedplans assigned in classworked with all the district approved software to create ,inspire and motivatestudents for learning purpose .worked in the library as a substitute was responsible to maintain bookinventory worked in the front office as a substitute communicated withparents ,students ,staff for the important daily school operations. CompletedCPR training

Ashburn, Virginia, United States

Onsite digital experience specialist responsible for all complex technicalenvironment and manage operations of all technology in schoolto keep staff ,students ,teachers to remain focused on day to daybasis and assist as a technology advocate .communicate with staffregarding system changes ,ongoing issues ,and upcoming projects.Responsible to bring a resolution and solutions in a timely and effectivemanner .responsible for all incidents reported by customers in assignedlocation. Deploy ,install ,troubleshoot ,repairs, and maintains all technologyequipment and peripherals in assigned location .maintain accurate inventoryof technology equipment assigned b y the department .manage systemadministration work including customers account management and installationof approved software .develop knowledge based documents related totechnology .

Certificate, Medical Billing And Coding

Master'S Degree, English Language And Literature/Letters

Bachelor'S Degree, English Literature And Journalism

Associate'S Degree, Science And Biology