Humera A. Email & Phone Number

Skills acquired while working as a DES in school based support system .ITSM web console (incident ,tasks ,service requests, hardware assets management, asset tracking ,deployment of assets ,upcycling the equipment ,cell tech integration ,incidents flow management .Printing asset tags.troubleshooting Chromebooks, Power washing and clearing cache and cookies, extensions installed on OS on site and remotely .troubleshooting Lenovo devices using an automated app or manually .re imaging, bios updates , drivers installed updating manually .troubleshooting using tools like task manager, device manager, event viewer, resource monitor ,diagnostics tests on devices.troubleshooting promethean boards for audio and display ,firmware updates ,board updates. Epson boards ,changing the projector bulbs.software services(changing passwords ) and cloud services .(how to save or back up data )audio video signal output devices ,Av systems in school, auditorium kiosk access and operations ,experience with travel hubs ,connectors RJ 45,RJ11,HDMI cable ,TRS (Headphones).Internet protocol ,troubleshooting wireless access point.Good communication skills written and verbal .Like to innovate team tasks.digital content creator.good problem solving and analyzing skills with logical explanation.Fluent in four languages .(English,Urdu,Hindi,Punjabi)