Get in touch:► email: hummad.laghari@gmail.com► mobile: (0332) 360-3360Expertise:⦁ ERPs Implementations and specialist in providing client services, eLearning Project Management and Support for B2B, B2C and Corp. Tier 1 clients and customers.Experience:⦁ 13+ years of experience with a combination of Sales, Business Development, Customer Services & Project Coordination. ⦁ Additional to core duties have experience in Relationship management, Sales, Planning and Solution recommendation benefiting both customer and organization/upsell.WHAT I DO:• Conduct client surveys to help gauge customer loyalty.• Analyze customer surveys and suggest improvement area to gain batter NPS.• Deliver e-learning solutions comprising of latest technology available including AICC/SCROM, VLT, ILT and Classrooms that can be enrolled through e-commerce portals. • Work strategically with Sales channels and Product Managers to develop eLearning and compliance training initiatives that increase employee performance and impact organizational effectiveness.• Serve as the change management lead on various projects within my current organization’s project management office to diagnose and overcome employee resistance to changing technologies and processes through training facilitation and successful action planning. • Manage, support, and administrate my company’s learning management system from various technology platforms which serves 900 plus clients with over 10 thousand users across the globe.Strength: Exposure of providing web based solutions based on e-commerce modules and consulting in both B2C and B2B fields with international & multicultural customers, to directly handle client's projects and work between external and internal clients has given me the ability to see and think "outside the box" and help clients to grow along with organization.