Serve as the operations technical lead and provide direction related to the day to day functions for the assigned Infrastructure Platform Operations Teams (Compute) who build and maintain predictable and reliable Infrastructure solutions to meet the requirements of ALSAC Enterprise, ITS product teams and iGroup.

• Develops and leads a team of 8 individual contributors, including 1-on-1’s and annual reviews• Coordinates resources on the Data Center Operations – Windows Enterprise Support team• Encourages team to advance our offerings by embracing new technologies while maintaining system reliability• Works across functional groups to ensure that service levels are achieved and project deadlines are met or exceeded• Manages a budget of approximately $1.5MM, including labor expenses… Show more • Develops and leads a team of 8 individual contributors, including 1-on-1’s and annual reviews• Coordinates resources on the Data Center Operations – Windows Enterprise Support team• Encourages team to advance our offerings by embracing new technologies while maintaining system reliability• Works across functional groups to ensure that service levels are achieved and project deadlines are met or exceeded• Manages a budget of approximately $1.5MM, including labor expenses, hardware maintenance contracts, and software licensing and maintenance• Assists, as needed, with technical work when resource constraints require it• Experience with managing VMware infrastructure, PowerShell, HP and Cisco UCS server platforms, SEP Antivirus, Windows Server operating systems, Citrix XenApp, and various other technologies Show less

• Responsible for all aspects of the North American infrastructure, including Windows and Linux server technologies, VMware virtualization, Cisco IP and Telephony equipment, HP branded server, desktop, laptop, and printer support, Active Directory, Exchange, and Apple Mac support• Successfully ran a project to replace legacy wireless networking infrastructure with a modern WAP system, increasing service coverage and reliability• Worked to modernize legacy operating systems and ERP… Show more • Responsible for all aspects of the North American infrastructure, including Windows and Linux server technologies, VMware virtualization, Cisco IP and Telephony equipment, HP branded server, desktop, laptop, and printer support, Active Directory, Exchange, and Apple Mac support• Successfully ran a project to replace legacy wireless networking infrastructure with a modern WAP system, increasing service coverage and reliability• Worked to modernize legacy operating systems and ERP software to modern, supported versions Show less

• Provided IT support for small to medium sized businesses across Western New York and North Western Pennsylvania• Supported various brands of server and networking hardware• Supported Windows Server and Desktop operating systems, Active Directory, Exchange, and various backup technologies

• First line of support for Help Desk calls, including support of desktops, laptops, and printers both in an office and manufacturing environment

• Responsible for scheduling resources, managing performance (1-on-1’s, annual reviews, etc), and development of a team of 13 employees• Performed customer facing technical support