James Hummell Email & Phone Number

Sunnyvale, California, United States

Pleasanton, California, United States

At DoorDash I led the transformation of the IT organization from a firefighting startup to a rigorous enterprise operation that operates efficiently at scale.By shifting left and building a culture of process rigor and automation across our IT verticals (Corporate Applications and Engineering, Corporate Infrastructure, Service Desk & Asset Management, and Collaboration Systems) we worked to eliminate rote and repeatable work while elevating the execution and the opportunity for our IT teams. By investing in our core engineering talent and upleveling the skillsets of the entire team, we built a diverse, distributed team of global talent that brought IT excellence to our 18,000 employees and 40k+vendors with only 68 full-time IT employees.

Menlo Park, California, United States

In this role I oversaw an incredible team that ensured Meta employees were enabled by our IT technologies.I managed 100+ person team focused on:- Improving IT operations processes/tooling and building customer delight while scaling our global services- Providing workforce management services for our global operations- Developing service innovations and establishing standards for in-person support services- Building and managing cross-functional relationships to anticipate and deliver on future business needs- Leading a portfolio of projects supporting our shift left in IT support- Delivering global new hire onboarding- Transforming end-to-end user support journeys across our operations service portfolio- Providing multi-tier IT support services- Sponsoring diversity and inclusion efforts through allyship and career building in underprivileged and underserved communities

Sunnyvale, Ca

In this role I managed a team of amazing Googlers who develop innovative automation and tooling solutions while delivering exceptional support to keep Googlers across the world productive.I managed a team of 100+ FTEs that:- Provided multi-channel global support- Managed a portfolio of projects driving support automation, self-healing/issue prevention, self-help, and remote support productivity- Created dynamic workforce management solutions, optimizing resource allocations for our global teams- Built and oversaw community programs to create a diverse pipeline of technical talent, providing experience, training, and certification opportunities to underserved communitiesDuring my tenure we delivered > 100% increases in productivity through service innovations and creative shift structures while improving our overall employee and user experience.

Sunnyvale, California

In this role I led four teams of engineers (AR/VR, Android, GoogleX, and Executive Support) that were accountable for launching and landing process, technology, and service innovations.To build on the existing capabilities of the team, I established a portfolio and project management approach that applied rigor to delivery while ensuring we still had the flexibility to execute rapidly, failing fast and often succeeding even faster.Among many other areas, I successfully:- Led the effort launching a series of mini-moonshots for the Google Hardware teams- Managed the establishment of our first Identity and Access Management practice and team- Led a shift left for executive support services, improving efficiency 300%- Oversaw the build of automation for first-party hardware labs- Managed the team that transformed the approach to device testing for the global Android development team

If an employee could touch a device to access Symantec data, I owned that experience.With more than 20k endpoints across mobile, PC, Mac, and VDI, I was accountable for securing the environment, providing seamless and exceptional user experiences, and managing all end-user software, imaging, and packages.I owned the strategy and vision for mobility and the entire technology stack, 58 global carriers, EMM, mobile app development, and a $30M+ annual budget. If it was possible to provide it on a mobile device, I owned it, and if it wasn't... I was building it.I managed the platform engineering, endpoint management, vendor management, mobile application, and support teams that:- Implemented Box for the enterprise in less than 30 days- Deployed EMM for the enterprise, going from contract to global deployment in 2 weeks with overwhelmingly positive customer satisfaction- Built and managed the mobile application development environment- Cut mobile carrier costs by > $10m/year- Championed changes in product strategy to align with the changing marketplace, driving changes to Symantec's product portfolio

Mountain View, Ca

In this role I partnered with our CIO to establish a clear vision and strategy for the IT organization, ensuring effective execution against that vision. Together we rebranded IT as service partners, innovators, and business thought leaders and delivered on that vision through close stakeholder partnerships and the alignment and oversight of our IT project portfolio.Managing our strategy, performance management, and communications teams, I drove success in this role by:- Developing and maintaining a balanced IT strategy that aligned our resources to future business needs (2+ years) while ensuring we invested in operational improvements, 'moonshot' innovations, and re-investment in the growth of our FTEs- Ensuring IT excellence through performance measurement, analysis, and business insights - creating a strategic balanced scorecard and driving accountability to our execution through recurring service reviews- Aligning our IT project portfolio to the IT strategy, ensuring we delivered against our strategic goals without neglecting our operational imperatives or employee growth- Leading the redesign of IT sourcing model, shifting from 95% outsourced to target of 60%+ in-sourced- Leading global IT communications, ensuring our internal and external communications aligned to our strategy and brand

Mountain View, Ca

As the Senior Manager of Portfolio Management I built portfolio management practice and established operational processes and governance to optimize the approach and ensure ongoing effectiveness. I managed a $50M+ IT project portfolio, ensuring alignment to business strategy and effective execution against IT commitments.

Oakland, Ca

Managed $500M annual IT project portfolio, partnering with business leadership to ensure alignment to business goals and effective delivery against their expectations. Built PMO practices as a center of excellence to drive standardization in project delivery across the entire portfolio, with a focus on business case development for project prioritization and evaluation of value realization.

Oakland, Ca

Built and managed processes and tools to align IT strategy, business strategy, and IT investments. Managed program team to establish investment project oversight and continuously align IT spend to business priorities.

Walnut Creek, Ca

Established performance management practice for $2B IT organization, building processes, tools, and the supporting organization to oversee IT effectiveness. Owned the performance management service including internal product management, application services & support, consulting services, development teams, reporting teams, and infrastructure.

Pleasanton, Ca

Led process, technology, and service integration efforts as a professional services consultant.In this role I managed the most difficult implementations for our highest profile clients, leading system integration efforts, dividing my time between client meetings, technical design, and SQL scripting.

Various

Working across several startups I owned hardware and software product quality, technical documentation, and IT. Accountabilities included product release quality, production operations, and internal and external support from back-end to the desktop. In these roles I managed everything from IT and small data centers to product releases.