As a Senior Editor at Optum Now, under RVO Health, I manage a team of talented editors.

I work with entrepreneurs, nonprofits, and household brands on customer-facing and internal communications projects, content production, and operation needs.

As a content designer and manager, I oversaw more than 20,000 pieces and their associated web pages. For the development and production of new content and to maintain our content strategy, I used common industry tools to research and gather both quantitative and qualitative data to make decisions. I worked closely with the customer service team to address feedback, learn from our audience, and reinforce brand philosophy. I recruited and engaged a core group of freelancers - including designers, writers, editors, and curriculum developers. I worked with some of the same talented people for more than 5 years and maintained relationships through changes in submission processes, tools, CMS, and the given fluctuations of schedules and the years.For 5 years I trained junior staff members of the content team. And I enjoyed working cross-functionally with engineers, designers, marketers, and PMs to develop new products, exercise quality assurance, mount marketing campaigns, and support a growing subscription business.Other Duties in Detail:-Write UX copy daily for on- and off-site drivers-Use Google Apps, Adobe Creative Cloud, Jira and other systems to create, edit, and schedule content for print and digital publication-Exercise SEO best practices-Publish content regularly to the website, and update site sections including the home page-Develop and maintain in-house style guides and content calendar in collaboration with marketing and ad-ops initiatives-Work with writers, designers, and the curriculum team to produce educational materials for kids that meet national and regional standards-Use Adobe CC, especially Illustrator and Acrobat, to do light production work: editing files for both editorial and technical consistency-Manage the content publication process end-to-endPrevious roles: Workbooks Editor, Assistant Editor

From data entry to SEO campaigns, during my time with Price Wheeler I contributed to and edited content for six website directories, subsidiaries of Price Wheeler, plus their major client, the industrial search engine ThomasNet.com. Industries were varied from guitar luthiers, chemical manufacturers, to bicycle builders, culinary equipment, and green building contractors, based on each directory's focus. My responsibilities grew to include being a primary outreach contact as part of SEO efforts.Written content was technical in nature. Duties were research and productivity driven.

HSF is a San Francisco-based non-profit providing assistance to students for higher education. As part of the selection process to award scholarships, I processed sensitive documents according to company guidelines, updated applicants' online profiles and maintained the hard copy filing system for general applicants nationwide.

As contract consultant for Astia's flagship event - the 6th Annual Astia Venture Conference, coupled with the Astia Funding Series, I provided:-Copy editing and content creation for event documents-Co-created the 100+ page bound program for the conference, with ownership of Coaches' biographies section-Volunteer coordination leading up to and during the event, overseeing volunteers and temps for guest registration with more than 300 guests in attendance

As assistant to the directors of staff development and nursing: -I updated employee health records -Dispensed and, as responsibilities grew, created the nurses' monthly schedules-Assisted at social functions for skilled nursing facility residents-Manually calculated bi-weekly payroll for a nursing staff of 300 employees-Acted as teacher's aid for CNA certification classes