Hung Ip Chan Email and Phone Number

Seconded to China CITIC Bank International Limited• Performed UAT on Mobile Banking Application functions to ensure it delivers a great user experience• Identified bugs and cooperated with developers achieved 15% potential risks elimination• Participated in various project development processes and meetings o Experienced in both Waterfall & Agile (JIRA) development methodologies• Used JIRA to keep track of the progress of defects and projects to ensure timely project completion

• Carried out testing on Digital Signage Content Management System to ensure contents were correctly displayed • Researched DevOps at Beginner Level to explore the feasibility and effort needed for system transition

• Infrastructure System Supporto Conducted network port searching and post-project documentation for End-to-end network cable routing to reduce time spent on troubleshooting network issues by 20%o Provided both Point-of-Sales terminal and Helpdesk support to ensure smooth daily operations• Business Application Developmento Proof-of-concept Projects- Conducted experiments on integrating Gitlab & Jenkins to obtain better CI/CD practices in SQL Version Control & Deployment- Customized Open-Source helpdesk ticketing software to save more than 8% on monthly expenses - Developed Access Control Portal to monitor system status