Desktop Team Lead & Systems AdministratorWe are a small team supporting 400+ employees un multiple domains across Canada with strategic Partners in US. We ensure that the various business needs are handled while being in line with corporate, industry and federal compliance. Our support ranges from trouble shooting network and security, Remote work applications, Hybrid Azure AD, SSO configuration, in-house built application support, and Office 365 implementation.

We are an IT Consulting Firm, providing small to medium size business professional IT experience. Our Staff has decades of real world experience in providing enterprise level solutions. Computer and Network SupportFrom basic issues to complex firewalls we'll have you back up and running as quickly as possibleIT Service ManagementA full range of Managed IT Services planned, delivered, and controlled to suite your business needsSystems AdministrationInstallation, configuration, monitoring, and support of all network based sytemsRemote Support & AssistanceAny time, any where remote support available 24 x 7 for all support requirements

Desktop support for the Continuing Studies Department of UBC. Serving a user base of 270 staff members. My duties range from account creation, provisioning access rights on the AD, to troubleshooting trouble tickets in a windows based PC environment. Other duties also include assisting in roll out of new systems, testing and deploying of new projects such as exchange or remote desktop systems. • Trouble tickets management• Hardware Troubleshooting. • Desktop support• Technical training and documentation• Active Directory• Exchange• Redhat, Windows 7, Windows 8, Windows 10, Server 2012, Server 2016• Remote desktop support• Remote software deployment• Moodle support

This repair branch is the first of its kind for ACER in the west coast, this was planned executed and launched in March 2011. I was part of the initial ground breaking moment for the facility. I am part of the local management decision making group. Aside from repairing End user equipment and leading a team of 4 techs., my responsibilities also overlap I.T. Being the only local I.T. person on staff, I support an office of 12 office users. I also communicate and work with head office to trouble shoot and solve network and server issues. • Case Assignments• Hardware Troubleshooting. • I.T. support for Vancouver branch and point of contact for Head Office• Technical training

This project was an upgrade of their network infrastructure at all stores in B.C. and Alberta. My duties were to assist the London Drugs in house technician in the process of racking switches servers and SANs. Various duties include power management, cable management, and testing of all computer equipment in the stores.• Installation of Servers and Networking equipment• Patch Field Mapping• Cable Management• Q.A. of all essential computer equipment and network functionality

I was one of two lead technicians working under my supervisor deploying and imaging desktop units and laptops while managing a team of 6 technicians under us. In addition, we had to manage our inventory and ensure proper stock level and ensure all units are packaged and ready to be shipped to the various venues. As well we had to do hardware troubleshooting and repair of Acer products.• Imaging and QA of all Acer computer equipement leaving the deployment center• Hardware support and repair of all Acer products• Communications between various groups• Inventory Management• Development and implementation of standard operating procedures and documents

Tech Roll-Over was a Telus project that was to upgrade and migrated data from old machines to new systems internally. Our team deployed and migrated data for close to 5000 units across Canada. We also maintained a high level of user satisfaction, we maintained an average of 93% for user satisfaction. • Pre-staged machines for installation and migration. Pre-installed user specified software and configurations• Migrated data using a proprietary Dell migration tool. As well performing manual migration for sensitive machines• Configure and installed network paths and printers• Post installation QOS. Ensuring user satisfaction with system, as well as making sure their questions and answers are directed properly

I was servicing and repairing computers in a home user setting. Cases ranged from installation and networking of a couple of computers, to troubleshooting and removing malicious software.• Home networking installation. Printer and file sharing configuration. Wireless LAN network setup• Identifying and removing malicious software such as spy-ware or viruses• Building new computers, installing OS and software on them• Troubleshooting and repairing computers

Komodo PC was an internet café/sales and repair of computer machines. My partner and I planned and prepped the installation of 28 Café Gaming machines. We did the networking and cabling for the cafe, installed new electrical circuits to meet their demands. Installed and negotiated licensing agreements for software installed, as well as Ghosted and Deep Freeze all units. After café was operational, we also did service and sales of computers systems and peripherals, as well as the occasional On-Site service.• Network and electrical cabling and installation• Service and installation of new and old computers• Customer Service• Data Migration to new computer systems

My team and I was part of the in-store computer technical group for the Langley location. Our job was to take in electronic and computer units that needed servicing and ensure that problems are handled accordingly. As well to that we also promoted sales of our technical services, such as hardware and software installation, malicious software removal. As the full timer in the store, I worked with my lead technician and supervisor to manage the other part-time technicians. My team and I won district best Geek Squad for 4 months in a row.• Computer Repair technician• Customer service and sales agent• Installed new software such as Office• Installed and configured antivirus and spy-ware programs• Removed Malicious software