Hung Lam Email and Phone Number
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At Southeast Asia Food Group, my focus as a Regional Account Manager is on fostering robust client relationships and scaling our products & services to a variety of foodservice and retail businesses. The goal is to provide tailored solutions, supported by an engaging customer support structure, to aid in our customer’s success.Concurrently, as a Chef Instructor at the Institute of Culinary Education, my passion for food & hospitality is channeled into creating exceptional food demonstrations and interactive learning sessions. This experience showcases my ability to manage diverse teams and execute large-scale events. The synergy between my foodservice operational experience, merchandising background, and my prowess to create connections with people positions me to adapt and engage with a broad swath of unique challenges across various verticals.Equally important is my desire to return the favor to a generation of AAPI communities that played a pivotal role in my journey and access to opportunities throughout my life. I'm proud to start my role as the Director of Merchandising & Sourcing for Meals for Unity and assist in the organizations' efforts to scale their charitable impacts in NYC.
Southeast Asia Market Llc D/B/A S.E.A. Market
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Customer Sales Support ManagerSoutheast Asia Market Llc D/B/A S.E.A. MarketNew York, United States -
Director Of Merchandising & SourcingMeals For Unity Sep 2024 - PresentNew York, Ny, UsMeals for Unity is a 501(c)3 nonprofit grassroots organization dedicated to reducing food insecurity among marginalized communities in the New York City area. We aim to unite communities by providing meals to those who need it most, starting with AAPI elderly. -
Regional Account ManagerSoutheast Asia Market Llc D/B/A S.E.A. Market Jun 2024 - Present• Develop & implement sales operational procedures to improveefficiency & customer satisfaction.• Onboard & train sales and customer support associates to optimizesales service execution.• Consult on ERP integration & transition to facilitate organizational scale. -
Chef InstructorInstitute Of Culinary Education Jul 2023 - PresentNew York, Us• Execute recreational & special event classes leveraging seasonal menus.• Manage diverse team of FOH & BOH professionals to deliver seamlessly enjoyable & interactive experiences to clients. -
Chef’S AssistantInstitute Of Culinary Education Jul 2022 - PresentNew York, Us• Aid chef instructors by preparing & setting up for private hands-on cooking and dining events• Instruct clients on various culinary skills to provide tactile cooking & mixology experiences• Create & execute unique and delicious dining experiences for guests ranging from groups of 10 to 100 individuals -
Ecommerce SpecialistUrbani Truffles Usa Oct 2023 - Jun 2024New York, Us• Lead digital and strategic transformation of multi-million dollar direct-to-consumer business.• Spearhead development of digital B2B commerce platform to accelerate growth of multi-million dollar business.• Audit internal processes to implement operational efficiencies across customer experience, merchandising, logistics, digital marketing, and sales. -
Line CookQuality Branded Aug 2021 - Jun 2022New York, Ny, Us• Cold & hot appetizers, sauté• Responsible for sauté station for lunch; occasionally help with garde manger• Maintaining the high standard of cleanliness on station, prep kitchen and surrounding area while adhering sanitation protocols• Responsible for daily dinner prep across garde manger, sauté and grill -
Line CookSaigon Social Oct 2020 - Jul 2021• Wok, sauté, grill, hot appetizers • Keeping stations and surrounding area clean while adhering sanitation protocols • Back office operational projects, tax accounting reconciliation, menu R&D, catering/private dining events.
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ServerSaigon Social Aug 2020 - Oct 2020• Responsible for preparing all items for service • Supporting dish pit and clearing/cleaning as needed • Receiving deliveries and organizing inventor
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Career TransitionCareer Break Jan 2020 - Nov 2020Enrolled in culinary school to jumpstart transition into learning the ins and outs of the food service & hospitality industry.
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Project Manager - Ecomm PromotionsStaples Oct 2018 - Jan 2020• Drove $90 million in incremental net sales in via promotional activity in partnership with other cross functional teams – digital site management, data science, category merchants, pricing & marketing• Managed sales promotional profitability of $1.5 billion ecommerce business across various product categories
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Associate Merchant - Tech AccessoriesStaples Nov 2017 - Sep 2018• Drove $600K in incremental sales by implementing a full mobile wireless charging assortment in 970 stores• Supported category merchant in managing the P&L for the $150+ million tech and mobile accessories portfolio (OEM & private label)
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Project Specialist - Printing & Ink RecyclingStaples Aug 2016 - Nov 2017• Achieved 10%+ lift in sales compared to the control group stores by expanding evolutionary printing hardware planogram into 42 stores– with category trend at -12% in sales YOY• Managed ink recycling business that represented 44+ million units of recycled cartridges and $19+ million in back end programs
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Product Specialist - Printing Hardware, Retail StoresStaples Feb 2015 - Aug 2016• Lead coordinator in evolutionary printing planogram roll out in 10 store locations in a category trending -12% in sales YoY• Implemented national sales strategies to drive printing hardware and cross-category basket sales equating to $270+ million in partnership with HP, Epson, Canon, Brother, & Neat products – via in store promotional sales events, print circular ads, technology sales associate training and national marketing campaigns
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Merchandise Assistant, Tjx CanadaTjx Feb 2013 - Jan 2015Framingham, Ma, Us• Recognized as Associate of the Quarter• Managed purchasing & allocation of products that drove $7.7 million in sales for handbag category (+$30% YoY) and $3.5 million in sales for fashion accessories category (+13% YoY) -
PresidentUndergraduate Leadership Council (Ulead) May 2012 - Dec 2012• Coordinated efforts in marketing, professional development, fundraising, and our student-run business committee to execute community service activities, professional/alumni speaker panels, and other club events • Alumni and corporate outreach for speaking engagement for ULead members & student body several times per semester• Raised $10,000+ towards various charitable foundations like Relay for Life and The Amherst Bangs Community Center• Grew membership 30% by revamping club digital marketing initiatives and offering a new leadership speaker series
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Buying InternTjx May 2012 - Aug 2012Framingham, Ma, Us• Developed a project analyzing a specific line of merchandise to better understand its performance in Canada in comparison to U.S. stores in terms of profit potential, proportion of total stores in each province between TJX Canada and a well-known U.S. retailer, and potential for growth based on data gathered from the Canadian Census• Presented on baby business opportunities by geographical location and the birth rates by province• Analyzed and mapped out competitor penetration my percentage of planned store openings by province• Created and analyzed weekly sales reports for the TJX Canada division for Winners and Canadian Marshalls stores -
Peer MentorUniversity Of Massachusetts Amherst Sep 2010 - May 2012Amherst, Massachusetts, Us• Nominated Peer Mentor of the Year• Developed a safe and inclusive community of approximately 90 diverse, first-year students through the implementation of active and passive programming• Collaborated with other staff members on programs and services offered to residents• Monitored an approximate budget of $1000 for community development initiatives each semester• Enforced residence hall policies and maintained confidentiality while interacting with students on various issues -
Store Management InternMacy'S Jun 2011 - Aug 2011New York, Ny, Us• Trained associates to provide exceptional customer service and drive sales in the Home Department, representing $10+ million in annual sales dollars• Analyzed daily sales reports to adjust selling strategies for clearance items and various sales events• Observed and participated in daily operations alongside sales managers, merchandising executives, vendors, the assistant store manager, and the store manager• Piloted a nationally distributed product-knowledge binder with the purpose of increasing sales within all Macy’s stores• Managed the entire store, approximately $60+ million in annual sales dollars, as the Executive in Charge periodically
Hung Lam Skills
Hung Lam Education Details
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Isenberg School Of Management, Umass AmherstBusiness Management -
Boston UniversityCulinary Arts/Chef Training
Frequently Asked Questions about Hung Lam
What company does Hung Lam work for?
Hung Lam works for Southeast Asia Market Llc D/b/a S.e.a. Market
What is Hung Lam's role at the current company?
Hung Lam's current role is Customer Sales Support Manager.
What is Hung Lam's email address?
Hung Lam's email address is hu****@****ail.com
What is Hung Lam's direct phone number?
Hung Lam's direct phone number is +150825*****
What schools did Hung Lam attend?
Hung Lam attended Isenberg School Of Management, Umass Amherst, Boston University.
What are some of Hung Lam's interests?
Hung Lam has interest in Volleyball, Networking, Social Services, Cooking, Student/peer Mentoring, Traveling, Soccer, Adventurous Eating, Education, Basketball.
What skills is Hung Lam known for?
Hung Lam has skills like Merchandising, Event Planning, Management, Team Building, Customer Service, Teamwork, Communication Skills, Powerpoint, Microsoft Word, Microsoft Office, Microsoft Excel, Networking.
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