Hung Tran Thanh Email & Phone Number

Ho Chi Minh City, Vn

Vietnam

APPLE, FITBIT, GARMIN, GOPRO, CORSAIR PRODUCTS- Develope service procedures, policies and standards- Managing a team of customer service staff - Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies… Show more APPLE, FITBIT, GARMIN, GOPRO, CORSAIR PRODUCTS- Develope service procedures, policies and standards- Managing a team of customer service staff - Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.- Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing problems.- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.- Maintain an orderly workflow according to priorities- Research new training materials and supplies that might enhance our training procedures and provide value to our employees - Communicate with team members, trainers, sale staffs, technicians and management to ensure all needs are met Show less

Vietnam

APPLE PRODUCT- Assessing employees’s skills, talents, performance and productivity and prepare written evaluations with advice for improvement - Researching new training materials and supplies that might enhance our training procedures and provide value to our employees- Planning Test Drive, launched NPI, Provided customers product experience and solution - Producing layout plans for stores, sometimes called‘statements' - Working closely with visual-display staff and… Show more APPLE PRODUCT- Assessing employees’s skills, talents, performance and productivity and prepare written evaluations with advice for improvement - Researching new training materials and supplies that might enhance our training procedures and provide value to our employees- Planning Test Drive, launched NPI, Provided customers product experience and solution - Producing layout plans for stores, sometimes called‘statements' - Working closely with visual-display staff and department heads to decide how goods should be displayed to maximise sales Show less